Intercontinental Al Jubail

The hotel has good hospitality and service. The staff was very friendly and welcoming. There were restaurants, but they weren't visited often. The beach was calm and big. The swimming range is enormous. There is a pool, but it is a bit small. Last time we visited this place, we had connected rooms. The rooms are amazingly impressive and comfortable. In conclusion, the hotel is recommended for families.

Unfortunately, this was one of the worst hotel experiences I’ve ever had at InterContinental Al Jubail. Despite having a confirmed reservation, I was given a room below the category I originally booked, and all the included services and benefits were unfairly removed without any valid explanation. What made الأمور worse was the unprofessional behavior of Mr. Mohsen at reception, who seemed to take the booking issue personally instead of handling it professionally and respectfully. Rather than resolving the problem, the experience felt unnecessarily difficult and frustrating. On top of that, the room cleanliness was far below the standard expected from a hotel of this level. Overall, it was a deeply disappointing stay with poor service, lack of professionalism, and unacceptable room conditions. I would not recommend this hotel based on my experience.

We had a wonderful stay at InterContinental Al Jubail. From the arrival, the staff were incredibly welcoming and attentive—especially at the reception, where the check-in process was smooth and friendly. The room was very clean, spacious, and comfortable. The resort itself is quite large, with a lovely beach that adds to the overall experience. The Lebanese restaurant is worth a try - the service there was perfect, and the food was excellent. Overall, a great stay with exceptional service, would definitely come back again.