The Snooze Hotel Marine Parade

Unethical business. I tried booking with them online and prepaid for two nights. On the day of my arrival, I contacted them about their cash deposit policy. It was not clear if they needed a deposit or not (my booking site said "everything is paid" and they received my money already), and I didn't have cash on me (I arrived at night). I messaged them hours before check-in time, and they didn't answer about this policy. I requested either they explain if I had to bring cash or not, or refund my booking since I would need to stay elsewhere for the night. I wanted to avoid an issue after traveling all day and get stranded without a hotel for the night because of some policy that wasnt included in the "prepay" option. THE WHOLE POINT OF PREPAYING FOR A HOTEL ONLINE IS SO YOU DONT HAVE TO WORRY ABOUT PAYMENT AT CHECKIN! They refused to answer me, and they also said they will not refund. So now they have MY MONEY. And they will fill this room. I do not even know if I should check in still tomorrow, and will not do so. I found another place that literally had no issues answering my questions, and I could prepay online like any other place in 2026. So I am writing this review: STAY AWAY. THEY DO NOT CARE ABOUT SERVICE or helping customers who are visiting them for the first time. There are cheaper options that will answer you and not wait until after you check-in time to tell you, basically nothing. Attached are pics of the conversation.

The room itself was fine and comfortable, and the desk staff were lovely. However, our room was above a food court/bar and it was VERY loud and noisy- we had been told by the staff it closed at 11.30pm but the noise went on for hours after, so we did not get much sleep before our early morning flight to Auckland. However, it was cheap compared to everyone else.

Most uncomfortable stay for 2 days. Charges a bomb. No house keeping. Rooms are so small that you will hit one another to move also. No wi dow. Bathroom is tiny and tne room is stinky.