SOUTHERN SUN NEWLANDS

Great reception although my first engagement was not so good as they wanted full payment upfront for the days I will be there. I had planned to settle my bills on checkout as is usual practice. Had to make arrangements on a weekend to have the money sent to me from Kenya. Anyway I loved my stay there though booked on BB. The drivers were courteous but if on a budget hail cab an avoid using the hotel transport, though they are safer if you are a visitor

I just spent 3 days at a workshop at Southern Sun Newlands. Catering was great. Every evening sent in the bar looked after by fantastic barman Sifundo- thank you.

My stay at Southern Sun Newlands was unfortunately disappointing. On arrival on Wednesday, 4 March 2026, I was given the last room on the 3rd floor near the road. The noise from passing cars was very noticeable, making it difficult to rest. The room also did not have a working Wi-Fi connection. I would strongly advise guests to avoid this particular room if possible. I returned to reception and requested a room change. I was then given Room 320 on the same floor. This room was better and the internet worked. However, my luggage was not brought to the room as expected, and I had to follow up with staff before it was eventually delivered. I also experienced poor service at the hotel restaurant on the evening of Wednesday, 4 March. I had dinner with a colleague and we both ordered ribeye steak. My colleague’s meal arrived first, while I had to wait much longer for mine. When I asked why the meals were not served together, the waitress explained that it was because I had ordered my steak well done. By the time my food was finally served, my colleague had already finished her meal, which was quite disappointing. Based on this experience, I would hesitate to recommend Southern Sun Newlands. 🙁