The Constantia Hotel

There was people fighting and smoking the whole night and management did nothing about it. I need my refund

Spacious, near and clean rooms. Good food. Great location.

In terms of the room amenities, the following items were not provided: bottled water and shower caps. Upon my arrival, I also noticed that the toilet roll had not been placed in the bathroom. In addition, the telephone in the room was not working, which made it difficult to communicate with reception when assistance was required. There were also some concerns regarding housekeeping and room cleanliness. On 17 September 2026, when I returned from the venue after 14:00, my room had still not been serviced and remained untidy. When I raised the matter, I was informed that housekeeping prioritises rooms for new arrivals. However, I had left the room at approximately 08:00 that morning and expected it to have been cleaned by the time I returned. After the room was eventually cleaned, I noticed that the area underneath the bed was particularly dirty and appeared not to have been cleaned for an extended period. I understand that the housekeeping team may have been understaffed, particularly if only two staff members were responsible for servicing the hotel. My recommendation would therefore be to consider increasing the housekeeping staff complement to ensure that rooms are cleaned efficiently and made available to guests in a timely manner. It may also be helpful to provide clear “Do Not Disturb” and “Please Make Up Room” signs for guests to indicate whether they are in the room or whether housekeeping may proceed with cleaning. In terms of the overall service, I found the staff to be helpful and the service was generally good. However, I felt that the portions of food, particularly the pap served in the evening, were quite small. On some of the other evenings, pap was not served at all. As someone who prefers a more substantial meal and enjoys pap, this was somewhat challenging. It would be appreciated if heavier meal options could be considered, particularly for guests who have had a long day at the venue. I also noted that desserts and juice were not provided, with fizzy drinks being the main beverage option. Having a wider selection of beverages, including juice, as well as a dessert option, would improve the overall dining experience. For breakfast, I particularly enjoyed the cereal selection. On the first day, however, the omelette and bacon were overcooked/burned. After I raised the concern, the quality improved from the following day onwards, which I appreciated. Overall, I appreciate the service provided during my stay.