The Syrene Boutique Hotel

We received the absolute worst treatment from the management of this hotel in more than 120 countries. The owners decided to allow their son’s scout troop to prepare dinner for their outside guests in the hotel restaurant kitchen, in blatant disregard of health regulations. This meant that while our food was being prepared by the hotel chef, a pack of boys were in and out of the kitchen, which was unhygienic and also highly disruptive in the restaurant itself. Absolutely outrageous. When brought to the owners’ attention, they were rude and angry that we had filmed a video to provide to the Health Department. At no time did we receive an apology, but just excuse after excuse as to how they hadn’t done anything wrong. Do yourself a favor and steer far clear of this place. In addition to all of that, the rooms are tired and dated, and the property feels more like a care home for the elderly than a guest house. It was also bizarrely empty for the majority of our stay, leading one to wonder how this place even manages to function. And as mentioned, the owners seem to operate it as their private club without care for actual hotel and restaurant guests. All in all, a very bizarre and unwelcome experience.

The Syrene is truly a rare find in the northern suburbs of Johannesburg. Wonderful, friendly staff who have a "can-do" attitude. Comfortable rooms. Great breakfast. And they have a pub and pub lunches. They also serve dinner to guests, so you can avoid going out at night if you want to. Its a win win. Great little gem well worth staying at with close proximity to Sandton and Fourways.

Fair value. Pricey with some quality control issues. I found nail clippings in the bathtub, that was just disturbing. Bath and Shower gel was two thirds empty. Check-in did not explain anything about the wi-fi and I had to later ask about the password etc. They did attend to everything after I brough it to their attention. The restaurant was very good. Parking ample and location very central.