Ubernachten Guest Lodge

Hi, Ubernatchen Guest lodge is NOT graded - and definately not 4 star as claimed on numerous websites, and in person. We only verified this when we arrived and could immediately see something was very wrong. The establishment openly lied and only confessed they had no stars when I insisted they show their plaque. It is NOT in a safe or quiet area - open fires out of bins on the verge, men walking around with beer bottles, just down the road from what appears to be a popular shabeen, and with littered streets this is NOT a safe environment to drive, never mind walk! The Executive room does NOT have a king size – it has two beds. The Standard room is in the garage and only wide enough for the length of the bed - no en suite, so you would have to walk outside and make your way back into the house. The manager, refusing to give his name, became ABUSIVE AND THREATENING, demanded full payment, even when we informed him we could not stay as we felt our lives were in danger if we stayed there. I requested our deposit of R850 be refunded, as we had been lied to and the information on the web is misrepresented in the extreme. He only relented regarding the full payment, when I demanded the police be called in. We left, as we couldnt stay and ended up bunking with helpful friends for the weekend, if it wasnt for them I dont know what we would have done. Our safety obviously comes first. Any assistance in recovering our deposit and notifying unsuspecting travelers (local and international) of the actual condition of the establishment will be much appreciated. Currently the matter is being reported to the Tourism Grading Council, Department of Tourism, SA Tourism, and a well known consumer observant, Mrs Wendy Knowler.