SBH Hotel

What a relaxing atmosphere! The staff was fantastic, we received excellent service, the food was great and we got a very good rate. Would go back any time.

I stayed in room 305 for 2 nights.The room door was jamming. The remote control for the access gate was not in the room ,as I was told it would be.The aicon remote's battery was flat. I had to trace why the aircon was not working myself, because none of the staff could figure out that it was unplugged."Welcome drink" what welcome drink? I never saw it.There was only one teabag at the so called "mini bar" which consisted of a kettle which could not be plugged in,as the plug was faulty. I had to unplug the "tv" ,which is actually a computer monitor, to boil the kettle.The safe in room 305 is painted shut & has no key, yet they claim to have a digital safe in the closet to lock your valuebles away in.That brings us to the "buffet breakfast" which is non existant. I had to use a chipped coffee mug on 2 occasions & had to ask for sugar at the breakfast serving station. There was only one guy running around, tending to our needs & he had only been working there for 2 days. I almost had a nasty accident while taking a walk to look at the pool. The second step has wrotted away, making the step very unstable.We shared a balcony with a rowdy crowd who had a party on the balcony on our first afternoon. At mid day the next day, the mess had still not been cleaned up on the balcony. The hot water pressure in room 305 is laughable. As soon as one opens the cold water to try get some kind of water flow, you might as well have a cold shower.After some serious complaining, they did try to redeem themselves by leaving some chocolates on our bedside table. Wow ! My niece stayed in the room next door & they don't have too many good things to say either, as their aircon remote battery was flat as well & the aircon didn't work until the second afternoon when the gas was re-filled.It took some serious complaining to achieve that as well. I don't think this hotel is worthy of four stars. Maybe 3 at a push, if the staff improves drastically.I would certainly not recommend it to anyone.