Bally High B and B

A SCAM! A TOTAL SCAM! None of the picture on their official site, bookings.com or Google are real. This place is filthy and falling apart. It boasts that it has a 3-4 star rating but in actuality it deserves 0. We believed we were getting a 4 star hotel in La Lucia, but instead we were greeted by a falling apart house! They put us in a room that's window opened to a bricked wall and was infront of the staff toilets. The manager even had the audacity to tell us we should have looked it up online. It was our fault or our agents fault that they did not see this room before booking. But we booked based on the pictures we found online and the hotel is NOT in the state it was online. None of the electrical appliances in the room work, the tea and coffee was stale and we are given a warning that we will be fined if the sheets are stained and behold they are already stained. There are no plug points and only one working light They proudly have a no refund policy in huge capital letters in the reception area and now I understand why. Honestly would have been more value for money hireing out a shack. After a 20 hour drive this is the last thing you need to be met with. I want my money back.

They did not provide what they stated on their web page. We had to use another guest house, requested a refund and received no reply!

Please provide Iron on the rooms so that we can be able to iron our clothes before we go out for shopping and beach.