Road Lodge Rustenburg

I checked in and the guy after me was asked if he prefers ground floor or second floor, mind you no lift and the Arctic door is left open.

Rooms do not have fridges ,you need to go ask the reception to keep your stuff in their fridge .And the distance up the stairs and back yerrrrrr crazy AF

Check in process was painful. The walls were dirty. The toilet was broken.There was an incident with a fighting couple on the first floor - the floor I was on. The altercation between the couple lasted for over an hour. I walked down to the reception to complain. The receptionist did not know what process to follow. It took him some time to locate the security guard (no available radio communication or cellphone communication between receptionist and security). Security was located. I asked him if he should not call back up. he was rude to me and asked me what do I expect him to do. he was not equipped to diffuse the situation, did not have a radio to call for backup and was not wearing a name batch AND did not know what procedures to follow. He got aggressive when I asked him about what his plan is - watch the CCTV