Long Street Hotel

I originally booked a Premium Balcony Room; however, upon arrival, I found the room to be significantly affected by external noise, and the creaking floorboards made the experience even more disruptive. To their credit, the receptionist was helpful and promptly assisted me in moving to a different room. Although the replacement room was of a lower category and therefore less expensive, it was quieter and more comfortable. What disappointed me was that, despite paying for a premium room and being moved to a cheaper room due to issues with the original accommodation, no refund, credit, or alternative compensation was offered. There was no adjustment to the room rate, nor was I provided with a credit that could be used towards food, beverages, or other hotel services. I felt this fell short of reasonable customer service expectations. Cons: * The level of street noise was excessive. While this may not be entirely within the hotel's control, the double-glazed windows did little to reduce the noise. I would strongly recommend bringing earplugs if you decide to stay here. * This is not a hotel I would describe as relaxing due to the noise levels. * The front door access system was unreliable at times, and on several occasions my key would not work, requiring staff to buzz me in. * The laundry service was incredibly overpriced for what was offered. Pros: * The room was clean and well-maintained. * The bathroom was spacious and a good size. * Staff were helpful when assisting with the room change.

Hi, I want to share with the next customers of this hotel, what was my experience without adding or taking off any things. First of all, the two guys at reception, mr Tatenda and mr Tamy Zhoy were very kind and helpful. Expecially mr Tatenda took my luggage ( 23 kg. ) up to the 27 steps ( more or less, I don't remember exactly ), very steep, from the entrance ( you have to ring the dorbell ), to to reception and room level. No lift . My room was the n° 1. The room is pleasant with a nice and big balcony. The bed is huge and very confy, pillows included. The shower was ok too. Unfortunatly, the room n 1 and the hotel. of course, faces Long Street ( omen nomen ), the most noisy street and dangerous. at night. of Cape Town. The room is dimly lit so it's impossible to read anything. Sleep is also affected by street noise until late at night, expecially on Thursday, Friday, Saturday and Sunday evenings. No breakfast, so, the evening before I ordered the breakfast to the reception and I could eat at the restaurant close to the hotel for 7,30 am. It happened that the owner of the hotel didn't awake in time, because the night before closed very late, and I remained without breakfast !!! The owners, kindly, to apologize, gave me a bottle of wine.

I was offered a choice of two rooms as the noise from the street can be loud at night. I chose the quieter option and on the first two nights noise wasn't a problem. Unfortunately for me, my third night happened to be on pay day and the night clubs were very loud and this continued until almost 3am. This is not the hotel's fault and they did their best. My room was comfortable and cleaned daily. Every one of the staff was friendly and helpful. I felt safe at all times. Coffee machine in the room was a great addition.