Parliament Hotel

Consistently the best hotel we've frequented since the early 2000's. Location and value cannot be matched. Staff are always eager to assist, adding to the friendly atmosphere. The rooms are perfect, comfortable, quiet and clean with all the amenities. Great breakfast! Simply the best!

When I arrived there was staff standing around and they could clearly see me struggling with my suitcase and laptop bag but no one offered any assistance. I then checked in and was advised that if I wanted to watch TV that it would not be possible as ALL the TV's are broken and they are waiting for a technician to come out and fix it. When I went for dinner I asked about the chicken bites but nobody could tell me what it was. Even after speaking to the chef. I then opted for the Fillet which was prepared extremely well. I wanted panacota for desert but was advised that you did not have it even though it is a chef recommendation and available on the menu. For breakfast I was surprised that nobody knew how your setup worked and what the prices were. At first the waiter told me it would be R250 for the continental breakfast. That to me was absurd but he said i could order from the menu. I then asked for the smashed avocado on toast only to be told that they did not have any avo and was waiting for the delivery. I explained that I dont eat egg or bacon and that R250 for the continental breakfast is simple. But hey I wanted breakfast so I proceeded with having the continental. Half way through he came back to me and advised that they will now only charge me R90 for the continental breakfast. Whilst having breakfast (after 7) there were 2 kitchen staff ladies in the dining room taking videos and getting the waiter to assist of the buffet setup. On minute they just picked up the cheese platter and disappeared and when I was done and was about to leave they came back out with it. The lady waiter on the breakfast shift was also busy on her phone on a video call for most of the time that I was there and did not pay much attention to guests. All in all the room was OK as the TV was broken but the staff can really do with training.

Thank you to the staff so welcoming. I ended up arriving early and since my room was available they so kindly checked me in.... The view was amazing... The room neat and tidy 100%.. I will definitely be coming back with my family in 2027...Thank you 9 0n Barrack staff for welcoming.. Even when I checked out they were very polite and always have a smile when assisting me... Great customer service