Pepper Club Hotel & Spa

Thank you for reaching out, but receiving this message at this particular time honestly feels like salt being rubbed into an already very painful wound. After what happened during our stay, I am finding it extremely difficult to respond to a request asking me to share how much I “enjoyed” my experience. We did not simply have an ordinary disappointing stay — we lost $800 in cash from our handbag while it was in our hotel room for only a few minutes, and the emotional distress caused by this incident has been immense. We trusted Pepperclub Hotel with our safety and belongings, and this incident has left us deeply shaken and questioning how secure guests and their possessions really are within the hotel. We did appreciate that the hotel conducted an investigation, including speaking with the staff member involved and reviewing CCTV footage. However, an investigation does not undo the loss, nor does it take away the anxiety and heartbreak we experienced. To then receive a generic message asking us to provide feedback about our stay, without acknowledging the very serious incident that occurred, feels incredibly insensitive. I hope the hotel management will take a moment to understand this from a guest’s perspective. $800 is a significant amount of money, but beyond the financial loss, it was the feeling of being unsafe and violated in a place where we should have felt secure that has affected us most. I will certainly share an honest review of our experience, because future guests deserve to understand what happened to us and to make their own informed decisions about the security of their belongings. I sincerely hope Pepperclub Hotel uses this incident to review and strengthen its security procedures so that no other guest has to go through what we have experienced.

Service and hotel cleanliness were excellent. Room was spacious with a large balcony although it lacked outdoor furniture (potentially due to strong winds). The staff was very accommodating, welcoming and kind. I stayed for 9 nights, 2 of which my husband was with me for and both of us were very happy with our stay.

Tops services! Most friendly employees ive ever met, the rooms are so well designed and so clean! I have not one complaint! Very happy with everything! Very well located in the "cape tow bowl" everything is so close to drive to. The view we had from our room was so so beautiful and we had a huge balcony, just one or 2 chairs would've been very nice on the balcony as we had no where to sit but we moved the dinning room chairs to the balcony then moved them back in. Room service is so so quick and friendly. Reception staff are beyond welcoming and friendly. Restaurant employees are so so friendly and welcoming aswell.