Protea Breakwater Lodge

Disappointing to know upon checking in that the hotel admitted they ‘overbooked’ and as a result the room with a balcony we booked wasn’t available on the first night. Know this was incredibly disappointing however there was a great opportunity for the hotel to make things right they could have for example offered us a voucher for the restaurant or when our room which were told would be available the next day maybe they would have improved that room but no, they simply didn’t do anything. Now at the very least you would expect when it came down to check out that we would obviously not be charged for the night we didn’t stay at our desired room, we should have been charged for the room we stayed in which wasn’t what we bought and wasn’t desirable for us. They however didn’t bring anything up, and when we did we were surprised that they were defensive and told us that we should have brought it up at arrival… quite shocking and disappointing… anyway they then told us there’s nothing really they can do because we booked through booking.com. This really dampened the whole experience and my advice to the team if they read this is be more considerate. A simple voucher would have solved this but instead I’m writing this review because of bad customer service.

Hotel with excellent location and service. There is a passage inside the building that already leaves the aquarium, next to the Waterfront. On the way there is a convenience store that is open until 11PM. You can walk back at night. Excellent breakfast. The room we stayed in is quite small, but new. There are two bedrooms with double beds, small table and a TV in each room. One bathroom only, no hall, no couch. He's not a spouse. It is difficult to transit with all the bags on the floor, because the space is really small, but the hotel and staff are excellent and the restaurant has great options with fair price for lunch and dinner. The highlight is the location and kindness of the staff.

The hotel met our need for placement in order for us to run the Cape Town Marathon. 5 min walk to start. / EXPO We found out that it was previously a prison, which made the experience fun. The room was nice, but with double dyne where we would have had one each. There were clean soft towels and delicious morning jacket. The room was clean and nice, and the cleaning was quite as it should be. There was electric kettle in the room, and bottled water even though you can drink the water. However, it tastes a little chlorine. We had trouble getting hot water for bathing, which we contacted the reception many times, without a solution to the problem. This draws a lot down on our experience, as a nice bath is of great importance to us. Breakfast was standard, it was nothing special but with very friendly and service-minded staff. They made sure to open for breakfast so we could eat before the race. This is not something we have seen elsewhere in the countries we have visited. The only minus was that sometimes it can be difficult to get a table. All in all a hotel we can recommend if you are not for much luxury but simply want a clean hotel with good catering.