Intercontinental Alpensia Pyeongchang Resort

I rarely leave negative reviews, but I feel compelled to share my experience. After a 5-hour drive to reach the resort, the stay was deeply disappointing. The property feels very outdated and poorly maintained, far below what I would expect from an InterContinental-branded hotel. In its current condition, it does not meet InterContinental standards and, frankly, felt below the level of many Holiday Inn properties I have stayed at. As a IHG diamond elite member, I received a room upgrade, but the upgraded room offered little additional value and did not improve the overall experience. The room showed significant wear and tear, furnishings were dated, and the hotel lacked the sense of quality, comfort, and attention to detail typically associated with the brand. The location and surrounding nature remain beautiful, but the hotel itself appears to be in need of substantial renovation and investment. I hope management takes steps to restore the property to the standard guests reasonably expect when booking an InterContinental.

We didn't get any notice when we booked or before the date, but we said that the room works could be noisy by the end of May. Hold on!

Very nice 5-star hotel with very large beds and beautiful rooms, very clean, unfortunately the mattresses were very, very soft, which we found uncomfortable. The breakfast buffet impressed us with its wide variety and excellent service, but unfortunately, as in many large hotel chains, some convenience food is used here too. Convenience food can, of course, also be of good quality. As everywhere in Korea, the staff are linguistically talented and professional in their work. The hotel is located in the Korean Alps in a very quiet part of town.