The Shilla Jeju

4.0 / 5

•

75, Jungmungwangwang-ro, 72beon-gil, Seogwipo-si, Jeju-do 697-808, Korea

Reviews from Guests

4.0/5

764

Reviews

from real guests

AZ7710

Six years ago, my wife and I stayed at The Shilla Jeju for our honeymoon. This year, we returned to celebrate our 6th wedding anniversary. Before our stay, I simply mentioned the occasion in a brief note. To our delight, the hotel staff took the time to look up our previous stay and thoughtfully assigned us a room close to our honeymoon room. This level of personalized service truly touched us. I would especially like to thank Ms. B. B. Kim, the manager who handled our check-in. She was exceptionally professional, warm, and attentive throughout the entire process. Thanks to her outstanding hospitality, our anniversary trip got off to a wonderful start. The Shilla Jeju continues to provide truly world-class service. We are deeply grateful for making our return visit so memorable, and we look forward to coming back again.

Shampeu

Driving up to this property you can feel how elegant and grand it is. It's sprawling. It was in a great location to walk to the Botanic Garden, the Cheonjeyeon Falls, and many other local hot spots. We did have some issues. The rooms were very dated and could use a refresh. The air conditioner never cooled our room and it was very hot. All of the restaurants close at 10 but you cannot order food after 9. This was unfortunate because we arrived late and wanted food. We finally ate at the bar. The pools were very crowded. The locker room could have been nicer. The breakfast buffet was nice and the food quality was good but not great.

ukchris1982

Never in my life have went to such an ordeal to sit by the pool. Firstly you must ring the reception to reserve a sunbed. Then you must walk passed the pool (and all of the empty sunbeds) completely to go to the fitness centre reception but this door is locked so you have to go all the way back, through the entire hotel to enter from the 'correct side' Where finally you are given the key to get through the locked door and access to the promised sunbed - only to tell them towels would be helpful. Surely the reservation includes towels???? You can't access the adults only pool without 20000 won charge for 2 hours. Simply unacceptable. What is the purpose of this? Crazy system. 1 hour after making the sunbed reservation we got to sit down!!! Only for them to do an inspection and close the entire pool area. Why? Why do the pool inspection in the middle of the day? Why not at 10pm or 6am when it is closed? Simply staggeringly annoying for paying guests. The hotel might have been nice 20 years ago but it is dated to look at. The lobster spaghetti was lovely and packed with seafood - but it does cost a lot. I think the management lacks sense and could easily sort these annoyances out and it would be worthy of 3 stars.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Hot Spring Bath

Sauna

Fitness Center

Bar

Evening Entertainment

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Terrace

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

Casino

Breakfast in the Room

Ironing Service

Valet Parking

Currency Exchange

Massage

Soundproof Rooms

Hiking

BBQ Facilities

Fax/Photocopying

Indoor Pool

Outdoor Pool

Snack Bar

Concierge Service

Entertainment Staff

Daily Housekeeping

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Wi-Fi in public areas

Game Room

Garden

Horseback Riding

Khmer Spoken

Swimming pool

Swimming pool [outdoor]

Ticket Service

Tours

Italian Spoken

Alternative meal arrangement

Asian breakfast

French Spoken

German Spoken

Romanian Spoken

Dutch Spoken

Azerbaijani Spoken

Suit Press

Poolside bar

Room service [24-hour]

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Hebrew Spoken

Elevator

Hindi Spoken

Heating in public area

Slovenian Spoken

Lao Spoken

Meeting stationery

Postal service

Projector/LED display

Smoke-free property

Hungarian Spoken

Kids facilities

Latvian Spoken

Business Center

Golf Course (within 2 miles)

Allergy-free rooms

Security [24-hour]

Service animals are welcome

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Breakfast service

Buffet-Style Restaurant

Free Parking

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Hot Spring Bath

Sauna

Fitness Center

Bar

Evening Entertainment

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Restaurant

Room Service

24-Hour Front Desk

Terrace

Non-smoking Rooms

Laundry

Dry Cleaning

Facilities for Disabled Guests

10 Available Room Types

Deluxe Family Twin Mountain

40 Square Meter

Non-smoking

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Kitchenware

Bathtub or Shower

Minibar

Tea/Coffee Maker

Daily housekeeping

Bidet

Telephone

Desk

Toiletries

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Internet [LAN]

Towels

High Chair

Slippers

Bathrobes

Hair dryer

Clothes Rack

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Standard Double Mountain

40 Square Meter

Non-smoking

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Kitchenware

Bathtub or Shower

Minibar

Tea/Coffee Maker

Daily housekeeping

Bidet

Telephone

Desk

Toiletries

Balcony/Terrace

Internet [LAN]

Towels

High Chair

Slippers

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Standard Double Garden

40 Square Meter

Non-smoking

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Kitchenware

Bathtub or Shower

Minibar

Tea/Coffee Maker

Daily housekeeping

Bidet

Telephone

Desk

Toiletries

Balcony/Terrace

Internet [LAN]

Towels

High Chair

Slippers

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Royal Suite

158 Square Meter

Minibar

Shower

Telephone

Air Conditioning

Hair dryer

Balcony/Terrace

Bathrobes

Refrigerator

Free Toiletries

Toilet

Private bathroom

Heating

Slippers

Satellite Channels

Kitchen

Cable Channels

View

Electric Kettle

Bidet

Sea view

Clothes Rack

Premier Double Mountain

46 Square Meter

Non-smoking

Sleep comfort items

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Kitchenware

Bathtub or Shower

Minibar

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Bidet

Telephone

Desk

Toiletries

Balcony/Terrace

Towels

High Chair

Slippers

Bathrobes

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Bathtub

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Facilities Details

Pool and Spa

Sauna

Massage

Indoor Pool

Outdoor Pool

Fitness Center

Hot Tub

Hot Spring Bath

Parking and Transportation

Free Parking

Valet Parking

Food & Drink

Restaurant

Room Service

Bar

Breakfast in the Room

BBQ Facilities

Snack Bar

Alternative meal arrangement

Asian breakfast

Buffet-Style Restaurant

Poolside bar

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

24-Hour Front Desk

Currency Exchange

Concierge Service

Ticket Service

Activities

Hiking

Horseback Riding

Golf Course (within 2 miles)

Entertainment and Family Services

Casino

Entertainment Staff

Kids club

Evening Entertainment

Air conditioning in public area

Cash withdrawal

Heating in public area

Meeting stationery

Postal service

Projector/LED display

Smoke-free property

Family/child friendly

Kids facilities

Playground

Business Facilities

Meeting/Banquet Facilities

Fax/Photocopying

Business Center

Common Areas

Terrace

Game Room

Cleaning Services

Laundry

Dry Cleaning

Ironing Service

Daily Housekeeping

Suit Press

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Khmer Spoken

Italian Spoken

French Spoken

German Spoken

Romanian Spoken

Dutch Spoken

Azerbaijani Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Slovenian Spoken

Lao Spoken

Hungarian Spoken

Latvian Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Non-smoking Rooms

Facilities for Disabled Guests

Family Rooms

Soundproof Rooms

Heating

Air Conditioning

Garden

Swimming pool

Swimming pool [outdoor]

Tours

Elevator

Designated Smoking Area

Allergy-free rooms

Security [24-hour]

Service animals are welcome

Car park [free of charge]

Car park [nearby]

Car park [on-site]