Icon Hotel Insadong

The Icon hotel did not meet our expectations. While we were waiting for the apartment (we arrived half an hour before check-in time) and we were not allowed in. We left the bags at the reception and went to the restaurant that they already started mistaking my plate. We asked to add the beds and soap to the bathroom at the beginning of the stay and we were not treated. Lack of lighting in the room. The awful night to make up. Lack of body mirror all tb. The breakfast leaves much to be desired (little variety, always the same thing and we do not find quality). On the last day several items were missing. The internet is awful. The pool is tiny. The only strength is the view to the mountains. The staff are generally friendly, but I would never stay in this hotel again.

Read all the reviews very, very carefully, as this hotel still has a TA "Traveler's Choice" and can't understand why. Basically a location of hostel-quality-at best-claiming to be a hotel. So many things wrong: sheets had hairs from previous occupant; bathroom is an all in one-shower, sink, toilet in one small room, with plastic accordion door so water gets everywhere(world's scariest looking shower sandals are provided and they appear to be decades old); room was dingy and very worn; and you can hear everything-and I mean everything-going on next door or in the hall or downstairs-absolutely no sound insulation. Check in would have been humorous if not for the 13+ hour flight; got to hotel late at night to find nobody there. Eventually a young man showed up, and he informed me he spoke no English so had to place a phone call to be able to understand me. Took forever in the small hours of the night, then got to room and heard everything so got no sleep at all. And "shade" for window was less than worthless; my room had a street light next to it, and even with shade down, room was fully illuminated. It's really inexpensive for a reason, and may be ok for a hostel, but it's not really a hotel. Pay a bit more and get something decent. But in general, you'd do well to stay away. And I'm at a total loss-this place still has a TA "Traveler's Choice". Cannot understand that at all.

Where to start - they only take cash, won't accept CC. Heard from 3 guests that they cancel your booking, to avoid the fees from booking sites. Rooms - Tiny, dirty and look like the pictures, but 5 years and zero cleaning later. Hotel - Dated, garbage on terrace/lobby/hallways. Reception - Absolutely non existent. You press a button and someone answers you, but you can't really hear them and they can't really hear you. Maybe 5-10 minutes later, a "staff" member wanders in. Breakfast - Ha! 3 star? Worst "hotel" I've ever stayed in. DO NOT STAY HERE