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Reviews from Guests

3.0/5

tripadvisor

613

Reviews

from real guests

fatzmo

4

/

5

The hotel's location was perfect, next to Lotte Mall and a few hundred metres from Myengdong! Rooms are spacious, clean was a fairly good 4 star hotel. Only the heating system makes the room exceptionally warm and no way to adjust this heat setting so a bit stuffy as not much of a window to open to get in some fresh air but for 3 nights it was a comfortable stay

DPHK2005

3

/

5

Front desk staff have no customer service skills. Heads up… you cannot check in till 3pm. After arriving at 9am from cruise ship we knew our room would not be ready… so went out exploring till 1.30pm. Was advised room it is ready but if you want room before 3pm you have to pay! 11,000 per hour! Never had that before!! Smell of smoke in the room. Even though there is no smoking policy. Location great.. staff need training .. shocking! It’s a 3 star nothing more

MilwaukeeCraig

3

/

5

Utilitarian room, universal outlets 220 voltage; in-room safe, teapot, mini fridge, minimal drawer space. Needed to call for iron. Annoying motion sensor entry light. Room somewhat dark; thin windows can hear outside noise since near City Hall may hear protesters. Thin walls. AC (but not super effective). Shower, tub, laundry, line, shampoo/body wash, conditioner. Shower, cap, vanity, kit, comb. Minimal counter space in bathroom. Robes and slippers. No body lotio.n Exercise room has limited hours, particularly on the weekend; treadmills, exercycles, weights - free & machines.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Evening Entertainment

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Wi-Fi in public areas

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Italian Spoken

French Spoken

Shops (on site)

German Spoken

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Estonian Spoken

Western breakfast

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Daily Housekeeping

Dry Cleaning

Elevator

Facilities for Disabled Guests

Heating in public area

Slovenian Spoken

Invoice provided

Laundromat

Laundry

Postal service

Projector/LED display

Lithuanian Spoken

Smoke-free property

Hungarian Spoken

Game Room

Library

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [free of charge]

Car park [on-site]

Entertainment Staff

Nearby Location

Gwangjang Market

Gwangjang Market

1.85 km

U.S. Embassy & Consulate in the Republic of Korea

U.S. Embassy & Consulate in the Republic of Korea

853 m

Embassy of Nepal

Embassy of Nepal

3.75 km

10 Available Room Types

Standard Twin
Standard Twin
Standard Twin

Standard Twin

room-size-icon

35 Square Meter

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Electric Kettle

Electric Kettle

Bathrobes

Bathrobes

Bathroom phone

Bathroom phone

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Scale

Scale

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Video Games

Video Games

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Daily newspaper

Daily newspaper

Heating

Heating

Linens

Linens

Slippers

Slippers

Umbrella

Umbrella

Free bottled water

Free bottled water

Minibar

Minibar

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Carpeted

Carpeted

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

High floor

High floor

Sitting Area

Sitting Area

Sofa

Sofa

Trash cans

Trash cans

Window

Window

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Trouser press

Trouser press

Individual air conditioning

Individual air conditioning

Safe

Safe

Triple Room
Triple Room
Triple Room

Triple Room

room-size-icon

36 Square Meter

Family Triple
Family Triple
Family Triple

Family Triple

room-size-icon

36 Square Meter

Korean Style Deluxe Double Room
Korean Style Deluxe Double Room
Korean Style Deluxe Double Room

Korean Style Deluxe Double Room

room-size-icon

35 Square Meter

Twin Suite
Twin Suite
Twin Suite

Twin Suite

room-size-icon

63 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Food & Drink

Buffet-Style Restaurant

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Heating in public area

Invoice provided

Laundromat

Postal service

Projector/LED display

Smoke-free property

Family/child friendly

Evening Entertainment

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Shops (on site)

Common Areas

Game Room

Library

Cleaning Services

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Korean Spoken

Spanish Spoken

Italian Spoken

French Spoken

German Spoken

Romanian Spoken

Russian Spoken

Dutch Spoken

Arabic Spoken

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Estonian Spoken

Finnish Spoken

Slovenian Spoken

Lithuanian Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]