Dato 2

Fantàstic Not only the beautiful antic decoration in both Dato's Receptionist at the back of this hotel is so friendly and helpful she guíseme On the map she kept my luggage until late when I left day after really good service The bedroom at dato2 has enough space and extra place with chairs like a saloon to read The only thing I found bad was there is no heating in the bathroom so you need to leave the hot water Running so it gets warm In the bath before you shower For the rest all fine There is no lift as it's an old building in the center of Vitoria (no problem For me as was traveling with light luggage) I will come back for sure if I'm Again in the city

I can see why the artworks are popular, but I want a hotel that gets the basics right at an appropriate price. This hotel fails to do that - on convenience, safety, customer service and facilities. The fact there is no lift is made worse by the fact the hotel is unstaffed. You have to check-in at a sister hotel some distance away - where there is also no lift and you have to climb a flight of stairs to check in. You are then just given a key card with some instructions on finding the Dato 2. You might expect to find some basic information in your room - but there is nothing, not even details on the WiFi, so I ended up having to trek back to the sister hotel to find out this information - with no hint of an apology - just the excuse that the password frequently changes (given it was just the city followed by the hotel name I think that unlikely!). The promised bath was a very small metre long effort, with high sides, no handrail or anti slip mat / facilities meaning taking a shower as an alternative was a risk. The room doors were exceptionally noisy to close, so although the hotel was very quiet, as soon as a door was used the peace was broken. There is no view from the room as a consolation for climbing all those stairs, the TV is small with a dodgy remote control and no information on what channels you may receive, but the WiFi does work well when you manage to get logged in. The beds are OK, with conventional sheets and blankets. There were no suggestions about where to go to get a coffee or breakfast - just warnings about not preparing your own food / drinks. You then had to repeat the whole trek back to the sister hotel, back up the stairs there to check out. There was an unused reception desk in the hotel, but oddly enough their website made no mention of the need to check-in and out elsewhere. It wasn't especially cheap either!

Great location within walking distance of everything. Very adequate for a short stay although not a place one would want to stay if one needed to return to the room during the day. Good value for the price and it's clean and shower and bed were fine. But, be aware that there is no elevator and rooms are located up steep flights of stairs. Decor is very unusual and cannot be adequately described. Good wifi available and free.