Gemelos XII

OWNER/EMPLOYEE: Robbin railley is a SCAMMER! Ordered a valuable Package, later something went wrong at post-NL. That problem has been rectified by returning the package, but despite the fact that the package is on its way (and he said he paid) he has cut off contact everywhere by blocking He eventually Knew that the package was on its way, and claimed at high and low that the payment was on its way but that this took longer due to difference of country. So it's not! And I'm out of money and package is on its way to benidorm Now the package of +/- is on its way, and no more contact can be made.

I wish I could post a great review, however...... We stayed in apartment 16c. This accommodation is in a residential block, ( be aware when booking.) It is very quiet, which we liked and within reasonable walking distance to the old town , beach and new town. There is a sea view from this apartment The enclosed balcony is huge and has a dining table. The apartment itself badly needs updating. It is very tired. The kitchen needs repairs to the footboard and the seals around the sink. We had to make a complaint as the cooking pans, which were under the sink, clearly hadn't been checked as they were dirty. ( they were replaced with new pans) The worst thing was the beetles. We had to complain about this and the agent we booked through sent someone round to "disinfect" We think they basically gave it a mop as it didn't solve the issue. We ended up buying sprays etc ourselves which helped. It is possible it is a problem in the building. It is such a shame as this apartment could be amazing with some modernization. There are two pools ( no sunbeds as it's residential) and the garden is lovely There is a cafe / bar and a cute bakery as you come out of the building We definitely wouldn't book here again

Stayed 15th-19th May 2 rooms, 7 females. Arrived at key collection, when given deposit 150euro per room, no one in party had taken bank cards. This began a very stressful and tense situation not what I needed at the start of my holiday especially in the heat. The y did say that when paying by cash due to how we had to get money bank after returning to the UK it would take approx. 3 weeks. So tip take a card with you. We were then told to walk to the apartment with no escort so we headed up in the direction they said. Luckily one member of the group had stayed with Fincas Arena group before so knew roughly where we were going. Arriving at the apartment with no air condition and a heater yes a heater it was extremely hot and clammy, but being in the holiday spirt we brushed this off and went to the pool. There are two pools, yet we were told we weren’t allowed to use on. There are no loungers around the area so ensure you take towels to sit on. The rules are very strict around the pool (fair to say we didn’t spend much time around this). No lilos, no ball games, no alcohol, no music, no jumping in and of course a shower is compulsory before you swim. It was nice for the locals to let us breathe if I’m honest. The official description says ideal for families well I would feel sorry for a large family if they stayed in fact anyone with children. One on occasion one of our groups had a shower before swimming as had been told off for not doing so the previous day. We then forgot to turn the shower off this then caused major problems and we were threatened with the police. When leaving the apartment one day the groundskeeper handed us items including ladies underwear, to which we informed these did not belong to our group. Due to the atmosphere around the pool little time was spent here and we used other pools in different hotel. Fair to say we were not made to feel comfortable or welcome by the locals. The room it’s self-had no air con, the cooker nor toaster worked, the water for the shower was solar powered if you’re not lucky to be first its cold. Then came the cockroaches, no light in bedroom and in one of the rooms we booked the bathroom door shut and locked itself and as it was the weekend we had no one to contact. I asked in the local shop and was informed no one was around. (Thankfully this gentleman was always nice and polite smiled and said hello every time we saw him). After walking back to main office to phone the emergency number this appeared to be constantly engaged. This resulted in three members of our group to change hotel in order to have bathroom facilities, even though our toiletries and clothing locked in. The company have not been in touch to discuss having these returned. When eventually getting in touch with the operator told to go back to the room and they would inform us how to open this from the outside which gave the impression that this happened regularly. I generally don’t like writing bad reviews but I feel this is a true reflection of the apartments and customer services given When returning to the UK, phoned requesting deposit back I was told no as there had been problems with the community, many complaints and damage to hotel room and community area. A few days later I received deposit back although £20 short After many emails back and forth I received what I would say was a very unprofessional email, when I challenged them on this and on the missing deposit, they have failed to repose. For a cheap break away with room, deposit, calls to company both in Spain and UK, items which were locked in bathroom and taxi to and from centre approx. 6 euro each trip it actually worked out a very expensive mini break. I feel that the customer service from this company has ruined my holiday experience and no doubt I will have a reply from the company which is not very complimentary. But I feel all I have wrote is fair and just and after all am what I experienced.