Las Torres

When we arrived at the apartment we was very disappointed with the allocated room. It was not what we asked for or expected. We are both disabled and chose Gemelos 22 because we had previous stayed at Torros 1 and needed to be near to the swimming pool. We were allocated into Torris 3. Not only is this too far away from the pool to keep walking and too far away from the entrance to 1 & 2 which we wanted for the convenience of the shops etc but the entrance to Torros 3 is a walk away down a side poorly lit quite road which we felt very uncomfortable walking down to get to the front enterance. We also found faults with the room allocated in that the patio door and bedroom windows have none working locks which make us feel uncomfortable the fact they cannot be locked and secured. The livingroom curtain could not be closed fully due to being damaged and hanging off the rail. The kettle was unusable with a discusting thick layer of lime scale in the bottom. The toaster only had one element working. The fridge despite turning the control higher did not reach a colder temperature thus causing the contents to not be being cooled as cool as they should be. The whole apartment needed a good cleaning in every room which had clearly not been cleaned or cleaned properly and had a strong smell of smoke which I was surprised to smell as there is no smoke alarms fitted throughout. We had to purchase cleaning items and spend some time cleaning the apartment from top to bottom even inside the cupboards which were full of a greasy substance likewise on the inside of the oven and grill. We should not be expected to put up with all these issues when we come on holiday to relax. We went to the Finca office on Lavante and addressed the issues but the man we spoke too was clearly not interested and abruptly told us there was no other rooms available and did not even bother to check. The agent did absolutly nothing to help us by not relocating or refunding us to find an alternate apartment and not a pig sty. Our holiday was spoilt with the multiple issues and I would strongly advise anyone to look elsewhere as the price you pay is not the cheapest yet going off the state of the apartmenttge agent should be paying you to stay there in the filth etc.

From the outside the building looks smart and relatively new. However the interior tells another story. Apartment dated with old fashioned furniture - kitchen with a two ring electric plate like an old camper van. And a stove top kettle which took forever to boil. On the plus side is a decent balcony. Sadly spoiled by building works directly in front. First fail was the faff with the keys. Two different locations depending on arrival times. No reception at the apartments. Then discovering 200 euro deposit required. No previous mention of this. Location up a steep hill so no good for anyone with any mobility issues. £360 for four nights isnt exactly cheap and cheerful. There is a pool but no sun loungers. With thousands of other places to stay this is not somewhere Id stay again.

Arrived 9th Nov..didn't get too reception before 1;30 which we knew wouldn't make it to get keys...we had one big case and two holdalls which we took with us to a little resturants around corner and stayed there til we get keys at 4pm at Don greggio 5 min walk from our apartments... which was fine... got keys and went to apartment...it was OK basic just somewhere is all you need...cheap... could do with bit of paint and updating but it was OK for hubby and i.... what you expect from cheap place to stay...200 deposit..that's fine and you get it back if everything is OK....but we had to go to office near beach to get key for saFe but we waited til Monday because closed at weekends....but all in all..had a great holiday and no problems with apartment...