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Reviews from Guests

4.0/5

tripadvisor

2,588

Reviews

from real guests

Mobile13014195634

3

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5

Firstly this isn't a 4 star hotel, they have an indoor pool which makes up the 4 star. I will start with the positives, clean and staff are friendly. Negatives are the food and yes you won't starve but not a great deal of options and I've never seen sprouts served on a buffet abroad before, also bread and butter pudding and creamed rice. The Friday I will add was the best day where the food is concerned, why can't all the days be like that! Also no drinks machine if you want soft drinks or water in the restaurant, you have to wait to be served drinks, so if you get a bottle of wine and don't drink it all it gets wasted, weird. Outside the beds aren't comfortable and as for the sparse amount of brollys, these are broken and rusty and don't stay in the small concrete base, so you were laid on the bed holding on to them as any bit of breeze and they were gone. Also only one drink/card, I tried getting 2 off their cocktail of the day(these are good btw) and 2 glasses of water as it was in mid 30's , he reluctantly gave me them with 'I can't do it again'! Also daft things that are easily rectified are weeds on the steps going into the hotel. Also only 1 bottle of water per week stay isn't great. For where the hotel is, it's 15 mins to the indoor market and 20 mins to Levante beach and an incline walk on the way back. Would we go back...No

617nevillel

5

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5

From the moment we arrived we were made to feel very welcome. The reception staff encouraged us to go for lunch as soon as we booked in. The restaurant staff could not have been more gracious or helpful. The food was like a five star hotel. The selection of foods was amazing. The food was really fresh and beautifully presented Our room was spotless and comfortable. We arranged to have a balcony room and it was a great idea. We had the option of resting in our room and going onto the balcony to listen to the music. The entertainment was a mix of family games, Spanish dancers, and tribute singers. We had been twice before but not for the past eight years as we hadn't gone away since COVID. The hotel put a bottle of wine in our room as recognition of us being returning customers. Terry in the bar was her usual fantastic self. This can be said of the restaurant staff who have been there 20 years. To quite Arnold Schwarzenegger.......I'll Be Back!!😎😎😎😎🍾🍾

sbE2780XB

3

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5

Very strict hotel, no pool floaties aloud. Only small round toddler ones but not the bigger ones. Only aloud lilo with a net in the middle,sold in the hotel shop. Can not have any inflatable balls. Pictures show a big pool inflatable and the water balls, not once were they out in the 10days. Kids entertainment- there was a kids club but we did not use, they came round gathering any children but would speak in Spanish so you didn't know what it was for. You get told off alot as you have to find out the rules as you go. Can hire towels at 10euro each and get your money back at the end but shop did not open till 11am to get them. Snacks bar- you are not aloud in wet and have to dry off before entering, only aloud soft drinks or beer/wine in snack bar. Can not order any cocktails.food was same everyday in snack bar, chips,ham and cheese toastie, pizza, burgers,hot dogs,fruit. Slushies you have to pay extra for. Had 2 different lollies plus ice cream, the others were extra and no cocktail menu, the staff are the menu,so it's hard to find a drink you want but they do have a different cocktail of the day everyday Can not take any food to the room or out of the snack bar. Card system is a pain, only one drink per card. Restaurant- lunch and dinner is table service so have to wait to get drinks but there is lots of staff and they are quick. They are also quick to clear your plates. Kids options- always pasta,chips, hot dogs Sometimes chicken nuggets, only once in the morning we're pancakes in 10days. Location is ok. About 10/15 minute to the main strip, Lidl about 5 minute walk away. Water park is just up the hill. Walkable distance with a small child, small incline but taxi back is 5 euro. Water park was really good. Breakfast starts at 8 so can't get a drink beforehand. Snack bar didn't open till 11.30 and main indoor bar didn't open till 10am so if you do early breakfast there was a gap without getting any drink. Pool opens at 10am but can't use indoor bar if wet and have to dry off before. Lots of rules Clean hotel. Rooms were good. Wouldn't come back

Facilities Details

Free Wifi

1 Available Room Types

DOUBLE POOL VIEW
DOUBLE POOL VIEW
DOUBLE POOL VIEW
DOUBLE POOL VIEW

DOUBLE POOL VIEW

Facilities Details

Internet Access in public areas

Free Wifi