Sun Palace Albir Hotel and Spa

My experience is that in 3 days I have had to file 2 complaint forms. One because they only let whoever they want reserve lounge chairs and another because in areas, such as the pool, people smoke peacefully without anyone calling them out. By the way, the buffet, terrible.

The hotel is very clean throughout but very run down. We only stop for a few days so only used it has a basic. We did room only the only choice of food at the bar was pizza or pizza baguette. There is no way near enough sun lounge but plenty of room for more there was a few argument over the sun lounge while We was there. Has for location it up a very steep hill but not far from albir center about 15 minutes work. But the hill a killer walking back up it. Don’t think it very child free too nothing really for kids other than a small pool.

Location is ok only a short walk into the centre of Albir. Atmosphere is a 3* hotel and fine for a short visit .Rooms are tired and mine needs a repaint with scuff marks on every wall . Food is just about passable but nothing cooked fresh to order ( even the Omlettes are plain only ) rest is a very basic buffet fare . Hotel has serious deficiencies when it comes to cleaning as for 10 days no one has cleaned around the pool area which has had cigarette bits and old straws laying around the pool edge and around the sunbed area . (Bearing in mind it’s a no smoking area). Rooms are serviced regularly but this mainly consists of only making your bed ( not had a sheet change in 5 days) and replacing towels, toilet paper and toiletries however the bath and sink haven’t been cleaned for days .The foyer area seating is beyond dirty along with dining room seats .we have brought this to the attention of the front desk but 24 hours later not one improvement . If I wasn’t checking out in in 3 days and had not paid already then I would have changed hotels.