Meridional

You can see and feel how this family owned hotel keeps investing with a nice and consistent flair. The first nice impression entering at the reception continues in the corridor and in the room. Same applies on the restaurants.The rooms are not very spacious but comfortable and quiet. Nice roofbar. Excellent breakfast. Also the restaurants are good and have a excellent wine card. Very friendly staff everywhere. Excellent price/quality ratio.

A small hotel for a few days

We have been staying at this hotel for nearly ten years and we usually come at least a couple of times a year because, in general, we like it a lot. Precisely for that reason, what happened during this last stay has especially disappointed us. Over the years we have noticed a significant change in the service. A while ago the treatment was much more personal, more oriented toward facilitating the stay and offering good service. Lately, at least in our experience, we perceive greater commercial insistence. We want to clarify that this feeling does not refer to all the staff, but especially to one same person at reception, an older lady with glasses, whom we have encountered on numerous occasions. Practically every time we meet her she ends up offering us something: extending the stay, hiring some service, some dining option, etc. We perfectly understand that an establishment wants to offer its services, but when practically every encounter ends in a commercial proposal, the situation becomes uncomfortable. It gives the feeling that not much space is left for the guest themselves to ask, request, or decide if they need something. We travel a lot and we stay frequently in hotels of different types, and honestly we do not usually encounter this level of insistence. On this occasion, the problem arose with a body lotion that was placed in the room, without being attached to any holder and without any visible indication that it was not a complimentary product or that it had a price. Since we liked it, we understood that we could take it with us, in the same way that we could have used the entire contents during our stay. When we were practically already home, it was precisely this same reception person who called us to indicate that the product was sold at reception and that we had to return it or pay for it. Given the impossibility of returning, we agreed to the payment and the amount was charged. Our complaint, therefore, is not for having paid for the product, but for the lack of prior information and for the way in which a situation was managed that we believe could have been easily avoided. If an item available in a room is not an amenity and has a cost, we consider that it should be clearly identified. After so many years returning to the hotel, this situation has left us with an especially bitter feeling. When one repeats for so long at an establishment, one returns not only for its facilities, but also for the trust and for the way in which one expects to be treated. We would like this review to be understood precisely from there: from the disappointment of regular customers who know the hotel well and who believe that certain details in the attention and management with the guest should be taken care of much more.