After expressing my dissatisfaction, the hotel manager, Javier, personally contacted me to apologize, listen carefully to all my observations, and get directly involved in solving the problems we had detected.
Today I was able to verify a clear improvement in the cleanliness of the room, which shows that they have taken our criticisms seriously and that there is a willingness to correct the errors.
For that reason, I am updating my rating and raising it to 8 out of 10. I especially appreciate the attention and treatment received from Javier, whose attitude has been exemplary and demonstrates a true commitment to customer satisfaction.
I hope these improvements are maintained, because the hotel has a magnificent location; it is a hotel with a lot of charm and a lot of potential.
