Verdemar

I booked 2 rooms: direct payment at the property but they ask for your credit card. It is not accepted. I'll try again with a second one: all right Upon my arrival: SORPRESA!! Both credit cards were accepted (with no notice): I was CHARGED 4 rooms. There was no way to get refund. Otherwise trivial 3 stars.

Be very careful with this hotel. We made a reservation and when we arrived at the hotel the room was not the one we had reserved. Seeing that the room was not the same as the one we had reserved, we made a complaint. They told us that they did not have any more rooms available. Despite having the room characteristics written down, they told us that they were a small hotel and that they couldn't do anything else. We requested a refund of the room since we did not want to stay in that room and they refused. After spending about an hour complaining at the reception and after requesting a claim form, which by the way they did not have, we got them to carry out the revolution. Mucho cuidado con este hotel. Hicimos una reserva y cuando llegamos al hotel la habitacion no era la que habiamos reservado. Al ver que la habitacion no era de las caracteristicas de la que habiamos reservado hicimos una reclamación. Nos dijeron que no tenian disponibilidad de más habitaciones. Pese a tener por escrito las caracteristicas de la habitación nos dijeron que eran hotel pequeño y que no podían hacer otra cosa. Solicitamos el reenvolso de la habitacion ya que no nos queriamos quedar en esa habitación y se negaron. Despues de estar cerca de una hora reclamando en recepcion y tras reclamar una hoja de reclamación, que por cierto no tenian, conseguimos que realizaran la revolucion.

I stayed for 4 nights in August 2023. Booked via Booking.com at a very good rate for a seaside location (we also checked on the hotel's own website simultaneously and it was basically the same price). Location is fantastic - 30 seconds from the front door to the beach where there is a lovely promenade to walk along or the beach to relax on. It's also only a 10 minute walk across the bridge to the main part of the town with shops and restaurants, but on this side of the bridge there is still a supermarket (Dia) as well as a bakery and ice cream shop. Staff were always friendly and accommodated the fact I can't speak Spanish. There is a side door which you get a key to enabling you to easily access the building when reception is closed which is helpful. When booking it seemed to indicate breakfast wasn't available, but it was. I didn't actually have any as I brought my own (and there is a very nice bakery a couple of streets away, Nerian Salon de te - you can sit in or takeaway). Room was a good size - I was on the top floor and could just about see the sea from my skylight. Ensuite bathroom also a good size - towels and complimentary shampoo & shower gel included. The wifi worked well enough for me - I was able to Whatsapp call, watch youtube videos etc without issue. Lift was a little noisy when in action but once asleep didn't bother me. Lights turn off in the corridors after a time but there are light switches outside the bedroom doors so you can easily turn them on to get the key in your door! No air conditioning (that I could work out) and I was there in one of the heatwaves so it did get fairly warm but I had a travel fan with me and kept the skylight open so was fine. I didn't actually enquire about fans - maybe they could have provided one, I don't know. TV in the room had a very wide variety of channels, almost all in Spanish but for Brits like me it was nice to watch a bit of BBC News from time to time. I was particularly impressed with the cleaners - barely noticed them but they worked around when we weren't in the room which for me was quite random as I was in and out to the beach/town quite a lot, coming back to escape the sun! I just popped the 'do not disturb' sign on the door when I was in, and they cleaned when I wasn't. As I have friends who live in the town, it's quite possible I may return, and if so I am likely to look to stay here again. Checkout was 9am-12pm but they said there were arrangements that could be made if I wanted to checkout earlier. Only little niggle was when checking out they tried charging me for a breakfast (which I never had) but the moment I said I never had any, they said that was fine and there must have been a confusion, so there wasn't any negativity around that.