Bal Hotel & Spa

We had a family problem, we had already paid for it..and we left a day early They did not want to refund our money, They are within their rights, we left at 5:30 PM and they did not even have the courtesy to give us a discount..invite us to breakfast, something... Ridiculous excuses... WE WILL NEVER RETURN

From Elisa, Unax, and Jesús. A wonderful hotel in an unparalleled setting. The staff that attended to us was charming. Thank you all for the treatment received. Alejandro, we hope to see you again. Thank you!

Nuria 3/5 Right now on Google 4-star hotel that does not deserve them for its antiquated facilities. We were this May bridge, the weather got worse and they had no heating because they had already activated the air conditioning and since the installation is old either they put heating or air conditioning but not both explained us, so we went cold. The reception staff provided us with a small heater and more blankets but being a 2 room junior suite did not get to heat everything even putting the towel radiator in the bathroom, in the end we chose to put the heater in the children's room and close the door so that at least they were not cold. They should improve this facility because it is not normal in a hotel of this category that you go cold or hot, it is something basic. The Spa had several jets that did not work, they should also fix them as there are longer reviews that say the same thing so it is not a one-off. The massages were great, I do recommend them and the massage therapists of the Spa lovely. The breakfast buffet quite poor, they could put more variety/quantity. The hours of the bar are very limited, until 23:30 and being so isolated there is nothing more to do there. The parking place very bad because being next to the municipal golf course all players park there without being housed, they should regulate that since they park up to the access road and hinder the passage in some cases, even using the pedestrian path of the hotel as a parking area. The only thing that stands out about this hotel is its great staff, very attentive and pleasant, both the reception staff, Spa, bar and cleaning. But with what you pay per room they could well fix all the deficiencies that this hotel presents, it would not come back for all these failures, it is not worth what you pay.