Great hotel, well located, lovely rooftop terrace and pool, great spa with pool, sauna and steam room. Like an oasis of calm in a hot and vibrant city! Staff were friendly and courteous throughout, with only one exception. On our first morning (19th July) at breakfast we ordered 3 coffees: 2 cappuccinos and one latte. The lady we asked said, and I quote, “what is latte? It all goes in the same cup”. Italians everywhere would, I’m sure disagree, but that’s not the point. The point is that no member of hotel staff should ever speak to a guest in that way. It’s certainly the first time I’ve experienced service like that anywhere in the world. We were completely taken aback. However, that one bad experience does not take away from an otherwise very enjoyable stay. I would recommend this hotel to anyone planning a trip to Barcelona.