We enjoyed our stay at this hotel. The rating above is for H10 loyalty programme!
I took the family to Spain for a couple of weeks, including a weekend in Barcelona. The hotel was recommended by a friend that works in the industry. I booked 4 rooms for around €3000 and I would recommend the hotel.
This stay would have made a super start to the H10 loyalty programme and probably put me in the silver tier.
Unfortunately, I applied to join the H10 programme 3 days after returning home. and then was advised that rule 6.2 states.
"Points will not be awarded for stays completed prior to the date of registration in the programme, and no subsequent claim will be possible."
I did write to H10 to ask if an exception could be made, due to being a new customer, and that the claim was submitted 3 days after leaving the hotel. we are planning another visit in the autumn. Same reply each time. Read rule 6.2
Having had a career in Sales and Marketing I found it strange that the lady I corresponded with rigidly applied a rule rather than applying goodwill.
this was our first and last stay with H10 hotels.
