THE WORST HOTEL EXPERIENCE WE HAVE EVER HAD — ABSOLUTELY NOT RECOMMENDED!
Our stay at this hotel was an extremely disappointing and stressful experience. What should have been a relaxing family holiday turned into a series of problems, poor management decisions and serious concerns about basic hotel standards.
🚨 Pool facilities — completely unacceptable
The hotel divided the pool facilities into two sections. Hotel guests were restricted to one small section, while other areas were apparently made available to non-hotel guests who paid around €70 per person, despite the pool facilities being presented as part of the hotel’s facilities when we booked.
When we challenged this with hotel management, we were told that these restrictions had been introduced by the hotel itself, despite there being no clear indication of such restrictions on the Hilton website at the time of booking.
We ultimately had to threaten legal proceedings before the hotel allowed us to access the facilities we understood to be included with our stay. This should never have happened.
Even worse, the pool facilities appeared to be operated/subcontracted to another company, whose treatment of hotel guests was extremely poor. The atmosphere was uncomfortable, guests were visibly frustrated, and we certainly did not feel that we were being treated as valued hotel guests.
We were travelling with our 7-year-old child, who could not safely be left alone in the small section allocated to hotel guests. The pool was also not particularly child-friendly because of its depth. As a result, our family was effectively prevented from properly enjoying the facilities we had expected to have access to.
🧹 Disgustingly dirty carpet
The carpet in the room was in an unacceptable condition and looked disgustingly dirty. This is simply not the standard expected from a hotel of this level.
🚿 Leaking shower
The shower leaked continuously. We had to use towels to soak up the water every time we showered. This created another ridiculous situation: after dealing with the leak, we were left without enough clean towels to actually use.
💶 Unexpected additional taxes/charges
We were also surprised to discover that not all applicable taxes were included in the amount presented when we booked. These additional charges were not made sufficiently clear to us beforehand. Guests should be given a completely transparent breakdown of the total cost before booking, rather than discovering additional charges during their stay.
🔐 Serious concern about room security
Our room safe had been locked before we left the hotel for the day. When we returned, we discovered that it had been unlocked. This meant we could no longer use the safe’s lock function as expected.
We were extremely concerned about how this had happened and whether someone had accessed our room using a master key without our knowledge or consent. This was a very serious security concern and one that the hotel should have taken extremely seriously.
📩 Midnight demand regarding breakfast charges
At approximately midnight, we received a letter instructing us to attend Reception IMMEDIATELY to settle breakfast charges.
This was completely inappropriate and unnecessary, particularly at that time of night. I contacted Reception after being woken up and questioned why this could not simply have been dealt with at checkout. The receptionist apologised, which was appreciated, but the fact that such a letter was delivered to our room around midnight in the first place was unacceptable.
⚡ Electrical safety concern
One of the electrical sockets in our bedroom stopped working after being used once. This raised serious concerns for us about the condition and maintenance of the hotel’s electrical installations. Given the potential fire and electrical safety implications, we found this particularly worrying.
Overall: a terrible experience
Taken together, these issues made our stay extremely stressful and disappointing. The problems were not simply minor inconveniences — they included poor management, misleading or unclear information about facilities, inadequate room maintenance, cleanliness issues, security concerns and potential electrical safety issues.
For a hotel operating under the Hilton brand, we expected a significantly higher standard of service, communication, cleanliness, safety and customer care.
Unfortunately, this was one of the worst hotel experiences we have ever had.
NEVER AGAIN.
We would not recommend this hotel and strongly advise prospective guests to carefully check exactly what facilities are included in their booking, what additional charges may apply, and what access restrictions may be imposed on hotel guests.
A holiday should be relaxing. Ours was anything but.
