Praktik Rambla

We booked 3 rooms for 3 days on an extended family vacation. The hotel is very clean and well run. The location was perfect because there was so much within walking distance. There are a bunch of great places to eat directly across the street. We did had an issue with the Air Conditioning in one of the rooms. I get it, things break. But the hotel eventually make it right which is all we can ask for. I'd stay again for sure.

Good hotel. Very central. Rooms a bit small. Lack of a small refrigerator in the room (especially during the summer in Barcelona), the glass of fresh water brought to the room every night was not sufficient, and there was no chair or something similar to place items (clothes or otherwise). Excellent service, polite, competent, and very kind staff. The outdoor lounge area is interesting for having a drink or smoking a cigar.

The hotel is beautiful and in a great location. We also appreciated the complimentary croissants and coffee, which were a lovely touch and very enjoyable. Unfortunately, we experienced a serious issue with housekeeping that significantly affected our stay. On our first day, the room was cleaned properly and everything was as expected. However, when we returned to our room on the second day, it was clear that it had not been cleaned at all. The beds had been made, but the floors had not been vacuumed, there was dust, dirt and hair throughout the room, and only two towels had been left for our family of three. When I went to reception to report the issue, the situation became even more disappointing. The staff member informed me that housekeeping had already left for the day and that there was nothing that could be done. I was told that our room could not be cleaned, nor could we be moved to another room. I politely explained several times that our son has a severe dust allergy and that sleeping in a room with dusty, dirty floors was not an option for us. Despite this, I repeatedly received the same response: “There is nothing I can do.” I then asked if a manager could be contacted. I was told that this was not possible. When I asked what solution could be offered in this situation, I was essentially told that there was no solution and that only a note could be taken. At no point did anyone appear interested in finding a way to resolve the problem. As a last resort, I asked if I could borrow a vacuum cleaner so that I could clean the room myself. To my surprise, a vacuum cleaner was eventually left outside our door, and I ended up vacuuming the entire room myself. Having to clean our own hotel room because housekeeping failed to do so is not something I have ever experienced before, especially at a hotel of this standard. What disappointed us most was not the housekeeping mistake itself—mistakes can happen anywhere. It was the complete lack of ownership, problem-solving, and customer care afterwards. For a hotel of this quality, it was astonishing that the only solution offered was for a guest to clean their own room. Because of this experience, what could have been an excellent stay ended on a very disappointing note.