I am a flight attendant and have stayed in many hotels. This is my first review I have ever written. My need to write it because the service was so bad, makes me really want to write more reviews to acknowledge GOOD service. I do not need much to be satisfied. I can put up with making me pay for each in room coffee pod beyond the first two, or getting one pool/beach towel every four days, or maybe the worst and most dangerous gym I have ever experienced. I could put up with all of this if the staff didn’t seem like they were intentionally trying to make me never want to return. The kindest people here have been house keeping and ONE of the people at the front desk. When you walk in during the morning and there is no one in the lobby, the minimum I would expect is a smile, but no, no smile, no hola, no bon dia, no como esta, instead a non smiling face of judgement. Again I am not an entitled rude person. I wait to be called upon before graciously saying “excuse me, sorry for disturbing you, but can you help me with…..” If the front desk is not there to help me at a hotel, I don’t know who is. The front desk here could REALLY learn a lot from housekeeping on how to act in the hospitality industry, to be kind, gracious, and courteous. Thank you to the housekeepers, or I don’t think I could stand staying here for three more nights.
