Balmes Hotel

WORST CUSTOMER SERVICE EVER! I booked a hotel for my husband and my two kids through an online platform. When I arrive to the hotel they told me that I have booked a room for two I said no specifically put 4 on the reservation, the guy in the front desk was an Argentinian guy, very rude and very mean he didn’t want me to stay and wanted me to pay an extra €200 for a bigger room. I told him that I booked for four and paid for four he wanted me to call the agency to fix the problem, I said no, at this point is not my fault. He was very, very, very rude and gave us a very tiny room for only two people. MY KIDS HAD TO SLEEP IN THE FLOOR IN BLANKETS. It was the worst service ever…..

This hotel is in a prime location. Right next to bus and train stations and east connections to explore. The staff are very friendly and the rooms are well clean. The missing star is for how sound travels in the hotel room. The rooms are not very soundproof and you can hear people talking outside.

Locación ybpretty good and Hotel room and staff "excelente"