Condes De Barcelona

We had a wonderful stay at the hotel. We came from the United States and spent 3 nights before leaving on our cruise. Our room(s) was very nice and was also well appointed. A nice size safe, drawer refrigerator and wash cloths were not expected but very much appreciated! Our view of Passeig de Gracia was a nice surprise, and our location to shopping, restaurants, transportation, etc. could not have been better. Breakfast at the rooftop restaurant was good. Everything you would expect at European breakfast buffet as well as eggs made to order. Try the eggs Benedict. The best kept secret, however?! The real luxury here is the staff. Our first experience was a perfect example. After 2 flights and just under 24 hours total travel time, our cab pulled up on the street in front of the hotel and started unloading the bags. We were looking around for the hotel and immediately saw a bellman running toward us. Jackson kept us out of the line of traffic and herded the four of us (and too much luggage) safely into the hotel. The Passeig de Gracia is different than city streets in the U.S. in that traffic runs next to the sidewalk on each side of the street, but there is a large walkway down the middle of the street. If you don’t realize this or you aren’t paying attention, it’s quite easy to walk right into the lane of traffic. We stored our luggage since our flight got in to Barcelona quite early, and the gentlemen helping us were wonderful. The gentlemen at the desk were very nice as well, and gave us very good recommendations for local restaurants. We were greeted warmly each time we returned from being out and we were always asked if we had a good day and if we needed anything. The bell staff was always on top of helping us get a cab, directions, anything we needed. We enjoyed our first time in Barcelona immensely, and look forward to returning.

Plus points: -Located centrally (some sights within walking distance, metro nearby, restaurants etc) -great rooftop bar with numerous drinks and small things to eat -Elevator -Friendly staff -Clean room and room cleaning every day perfect -no carpeting, which is hygienic -small fridge with drinks Cons: -windows cannot be opened- only a small gap - Doors: Sluggish doors. When closing you have to press firmly and when opening you need some effort

The worst part was not the non-refundable policy — it was the complete lack of empathy and customer service. My Schengen visa was denied, and I contacted the hotel well in advance to ask whether any flexibility was possible. Despite the notice, they refused to help in any way. I understand that non-refundable bookings come with restrictions, but good customer service is shown when unexpected situations happen. In my experience, this hotel showed no understanding and no willingness to find any reasonable solution. This was very disappointing and frustrating. I would not book here again, and I would not recommend this hotel to anyone who values compassion, professionalism, or responsive customer service.