Hesperia Sant Joan Suites

A lot of noise at night. It is 2 in the morning and it is impossible to rest on the 5th floor. People are very rude and do not respect the rest of others.

Our stay at this hotel was unfortunately let down by poor organisation and disappointing customer service. On arrival, the hotel operates via self-check-in, which was fine in theory, but we were only provided with one room key between four adults. This was highly impractical and inconvenient. We were advised by security to visit reception the next day for an additional key, however reception is only open for limited hours. When we attended at opening time, we were left waiting while staff repeatedly ignored us and served others first. Eventually, we did receive another key, but the experience felt unprofessional and frustrating. The most disappointing part of our stay happened towards the end of our trip. My boyfriend was unfortunately pickpocketed while we were out, and his wallet contained one of our room keys. When we returned to the hotel late at night, we could not access the building due to the self-check-in system. The security guard did allow us into the lobby, which we appreciated, but his behaviour afterwards was extremely disappointing. Instead of showing understanding, he repeatedly told us that being pickpocketed was “our fault” and refused to help us access our room or properly guide us through the process of getting a replacement key. To make matters worse, during this interaction my friend accidentally spilled some water in the lobby. She immediately apologised and asked for something to clean it up with, but rather than offering any assistance, the security guard told her to “clean it up with your sock,” which he insisted she do. This felt unnecessarily humiliating and completely unprofessional. What made this even more frustrating was that the following day there was a group of guests openly doing nitrous oxide balloons in the same lobby, yet this behaviour appeared to be ignored entirely. The inconsistency in how situations were handled was difficult to understand. We were then left trying to contact the hotel ourselves (in the night we had been pickpocketed and couldnt access the hotel), with calls going unanswered or disconnected before finally getting through and resolving the issue. While the rest of the stay itself was uneventful, these incidents left a very negative impression. Better customer service, clearer communication, and more accessible support outside reception hours are badly needed.

It is a chaos to start with the type of Check-In, which must be done through two machines in a small space, where people accumulate as they enter and exit, horrible. The quality/price ratio is terrible; the room I got smelled like terrible Indian or Asian food, there is no minimum cleaning of the bathroom, nor did they change the hand towels, this is the basic requirement for good hygiene service. They say that guests must manage their own trash and take it out to throw it in containers in front of the hotel, something surreal. One pays 450 Euros for 3 nights to clean oneself, there is no logic in that. For what this accommodation offers, it should be much cheaper; being a town on the outskirts of Barcelona, they should not charge a tourist tax of 5.94 Euros per night per person. I do not recommend it to anyone, and it should not carry the flag of the Hesperia chain. This accommodation is an embarrassment for the Hesperia chain.