Mila Apartamentos Barcelona

Pro-Tip - Skip Mila Barcelona Aparmtments I want to save the next traveler the experience we had at Milà Apartments in Gràcia. **A contract we never agreed to, sprung on us at the last minute.** With roughly 24 hours' notice, we were handed a contract we had never seen — loaded with fees that appeared nowhere in the original listing, including separate kitchen, cleaning, and garbage charges on top of the stated deposit. That is not how a legitimate booking works. Fees you'll be charged should be disclosed *before* you commit, not presented as a fait accompli once you've already paid and arranged your travel. **Festival noise they could not possibly have been unaware of.** The listing presented the apartment as quiet. Our stay coincided with the Festa Major de Gràcia — a massive annual street festival with live music and crowds directly outside the building until around 4am. This is not a surprise event, it's been going on Aug 15 to 21st for 200 years. It happens every single August, on these exact streets, and a professional rental operator based in this neighborhood knows it is coming. Choosing not to disclose it to guests who are paying for a place to sleep is, at best, a serious omission. **A host who stalled instead of helping.** When we raised these issues, the response was avoidance. Vrbo itself contacted the host multiple times to advocate on our behalf, and each time the host stalled and delayed rather than resolve anything. When even the booking platform can't get a straight answer out of your host, that tells you what kind of operator you're dealing with. Gràcia is a wonderful neighborhood and the location is central — that's the one honest positive. But between the undisclosed festival, the last-minute contract full of hidden fees, and a host who dodged accountability even under pressure from Vrbo, I cannot recommend this property. If you book here anyway: get every fee in writing before you pay, and ask directly what events are happening on your street during your dates.

Before our arrival, we received a message stating that check-in had to be completed at a reception located about a 30-minute walk from the apartment, and that the reception would be open until 12:30 a.m. (at least after midnight). Trusting this information, we paid for a taxi to reach the check-in location and arrived around 11:00 p.m., only to find the reception completely closed with no one there. After searching for a phone number, we finally managed to contact someone. Instead of apologizing, he told us there had been a "misunderstanding," that the reception was actually closed, and that he would send us the self check-in instructions only after we immediately paid the city tax. When I pointed out that their own message clearly stated the reception would be open, that they had left two women alone late at night with luggage, 30 minutes away from the apartment, and that they should at least reimburse the taxi fare we had paid because of their mistake, he simply hung up on me. This level of incompetence and rudeness is unacceptable. Poor communication, terrible customer service, and absolutely no respect for guests. I would not recommend this property to anyone.

We had a great stay at this apartment. The apartment was very comfortable, clean, and well-maintained. The staff at the reception were extremely helpful, always ready to assist with anything we needed, and they spoke excellent English, which made communication very easy. We really appreciated their kindness and professionalism. Overall, a very pleasant experience and we would gladly stay here again.