Dear Service Team,
I would like to express my disappointment regarding our recent stay at your hotel. Unfortunately, it was one of the most disappointing hotel experiences we have ever had.
Before our arrival, I sent an email explaining that we were a group of five celebrating a friend’s birthday and kindly asked whether the hotel could prepare a small birthday surprise. I never received a reply, and when we arrived, there was no acknowledgment of the birthday at all. This lack of communication and attention to our request was extremely disappointing.
To make matters worse, our room was not ready upon arrival. The pool area was also far below expectations. The pool water was dirty, the water temperature was far too warm, many of the pool tiles were loose and clearly in need of repair, and the ground around the pool became so hot that it was difficult to walk barefoot. There were almost no shaded areas—only about eight sunbeds had access to shade, which led to guests constantly competing for those spots. For a hotel of this size, this is simply unacceptable.
In addition, the pool bar was closed on Friday afternoon when we arrived, the elevators were extremely slow, and the pool service was poor. Staff rarely came by, and when they did, they seemed to leave as quickly as possible instead of providing attentive service.
The only positive aspects were that the bathroom was nice and the room itself was reasonably clean. However, considering the price we paid, we expected a much higher level of service and facilities.
Overall, we are extremely disappointed and will not return to your hotel. We hope you take this feedback seriously so that future guests do not have the same experience.
Kind regards,
