Zenit Barcelona

My experience at the Zenit Barcelona has been very disappointing, not due to a problem with the room, but because of the absolute lack of professionalism and empathy from the reception staff. At three in the morning, I discovered that my charger had broken and that my phone was running out of battery. I went down to reception to ask if the hotel had any charger that I could borrow temporarily. The response was a simple "no," without showing the slightest interest in trying to help. In that situation, I asked if they knew of any establishment open 24 hours where I could buy one. Again, the response was "no." When I mentioned that I found it strange that a hotel did not know the services in its surroundings, the receptionist replied that the hotel did not have to know what was around. I was forced to go out alone at three in the morning through a city that is not mine to find a solution. Finally, I found some workers who did help me and directed me to a nearby establishment where I could buy a charger. Upon returning to the hotel, I tried to inform the receptionist that there was a business run by Pakistanis nearby that sold chargers, in case any other guest found themselves in the same situation. Their response was even more surprising and rude: "The hotel has nothing to do with the Pakistanis." The most serious issue arose the next day. When I requested a complaint form, another staff member informed me that the hotel does have a box with chargers left behind by other guests. In other words, there was indeed a solution that could have been offered to me from the very beginning. What bothers me the most is not having had to buy a charger. What is unacceptable is the attitude: the absolute lack of willingness to help, the misinformation provided by reception, and the treatment received when a guest needed assistance in the early morning. A hotel is not valued solely by its facilities. It is valued by how it treats its customers when a problem arises. And in this case, the experience was terrible.

At reception, there was only one person Very polite and kind The refrigerator's furniture was broken and wouldn't close. There was dust in the closet. Two cockroaches in the bathroom. One on the towel and the other on the floor €300 per night They can wait sitting down

Clean hotel, professional and welcoming staff, we had 5 fantastic days.