HOTEL APTOS. AUGUSTA

I would definitely book here again. We had a lovely double room with kitchenette, which was really handy. The room was clean and very reasonably priced. Staff on reception were very helpful. We didn’t use the restaurant but it looked lovely. It is also very well situated within the city- being a 5 minute walk from 2 metro stations.

My husband and I stayed here for one night with another couple, and the experience didn’t meet even the most basic expectations. The biggest problem was that the toilet in our room was completely out of order. Overnight, we ended up having to improvise by pouring water into it just to get it to flush. That’s not something anyone should have to deal with in a hotel — a working toilet is a basic necessity, not an added extra. There were also a few minor cleanliness issues, such as ants in the room and some mould in the bathroom. While these weren’t the main concern, they didn’t exactly give a good impression. We reported the faulty toilet to staff and asked about compensation, but were only offered a 5% refund - roughly £11. Considering the room didn’t even have a usable toilet, this felt wholly inadequate and quite dismissive. The response seemed more about sticking rigidly to policy than fairly addressing the situation. Even if the issue has now been resolved, I wouldn’t return. The way it was handled, combined with the lack of proper compensation, says a lot about how guests are treated.

A decent location for where we wanted to explore. Staff were friendly. Room was clean and relatively spacious. Extra clothes hangers needed. Shower can flood the bathroom floor a bit. We didn’t have any food in the hotel. Lacking in atmosphere a little.