El Solvi Hotel

Once upon a time, this hotel was a little gem. The only thing left about that time is its location. It feels like it was abandoned long ago. It needs to reform or die. More specifically, my bedroom smelt of drains to the point I felt physically sick and could not sleep. The safe box was broken and would not be fixed or replaced. The cleaner does a good job but you cannot ignore the fact that furniture is old and rusty. Reception was most of the time unattended. The exit button at front door is broken and not clearly labelled and instructions for entering front door when locked (which is most of the time) are not clear. It worried me that instructions about fire exit were non existent. Yes, they were behind the door, but it did not say which way to go out or had a map. I have used this hotel in the past several times but in the last few years it has been declining steadily. Please reform. Vilanova deserves better.

I'm incredibly disappointed with the treatment we received at this hotel. My colleague and I booked a twin room (two beds) months in advance specifically to avoid any last-minute issues. When we arrived and were handed our key, just as we were about to head up, we were told the room was now "subject to availability" and we'd be given a double room (one bed) instead — meaning two colleagues were expected to share a single bed. When we asked what criteria they used to decide who gets bumped like this — especially given we'd booked so far ahead — we got no answer at all. Silence. This isn't a one-off mistake. It seems to be a systematic practice: the hotel takes reservations for rooms it doesn't actually guarantee, banking on guests not making a fuss when they get switched at check-in. To make it worse, they require full prepayment before arrival, which means by the time you discover the "surprise," you have zero leverage — you've already paid in full and have nowhere to go. On top of the mix-up itself, staff made no effort to fix the situation and were unpleasant about it when we raised the issue. If you're booking here, be aware: your confirmed reservation may not mean what you think it means. Don't fall into the trap.

Very negative experience, very bad reception hours, it's not 24 hours, in the morning they don't start until 10am. In the afternoon,night there is no one, you have to enter and leave with key, very bad smell of sewer on the premises, we had to change rooms on arrival on the second floor, they have no storage to be able to leave the bags on the day of departure not being able to enjoy the localidsd having to leave early. The only thing the friendly reception girl and the cleanliness well,. Very fair room service are late when fixing them. On the other hand very bad soundproofing, you hear a lot of noise and discomfort from the other tenants.,