El Puerto

An extremely disappointing experience at the El Puerto hotel, both regarding the welcome and the stay conditions. Upon my arrival, the receptionist informs me that the hotel does not have a parking lot and advises me to park only in the white spaces, as the blue zones are reserved for residents. When I point out to her that there are actually no white spaces available in the vicinity, her only reaction is a nod meaning, in essence, "too bad." A situation she seemed to know perfectly well, however. Traveling alone, I then ask her how to unload my luggage. She advises me to park for a few minutes in front of the hotel. I point out to her that the police are nearby and explicitly ask her if I risk a ticket: she confirms to me that I do not. Result: by the time I brought my suitcases up, I received a fine. It was only after insisting on the fact that the hotel website and especially the email received before my arrival clearly mentioned the existence of a private parking lot that I am finally told that a parking lot does indeed exist... but that it costs €25 per night. Suffice it to say that the information given initially was incomplete, to say the least. The room unfortunately did not improve my impression. With an outside temperature of about 22/23°C, it was 28°C in the room, without air conditioning, with only a small fan as a solution. The tiny window allowed practically no ventilation. The conditions were frankly uncomfortable. Faced with this reception and these conditions, I decided to cut my stay short. Despite the cancellation conditions that had been communicated to me and that I tried to assert, the establishment would not hear anything regarding the billing for the remaining nights. Even more surprising: when I mentioned the fine I received after following the reception's directions, the manager advised me not to pay it under the pretext that my vehicle was registered in France. A particularly confusing response from a hospitality professional. Finally, at the time of my departure, while I was carrying my suitcase down the stairs alone, a cleaning lady was sitting on her phone scrolling through social media. Despite my suitcase and the narrowness of the passage, she neither stood up nor moved to let me pass. Beyond each of these incidents taken separately, it is above all the general feeling of not being welcome that left a mark on me. During my short time in Mundaka, I unfortunately felt the same thing several times in the town regarding visitors. I travel regularly in Spain and elsewhere and I rarely leave this type of review, but this experience clearly justifies my rating. Unpleasant welcome, contradictory information about parking, stuffy room, total lack of consideration, and very questionable management of the situation. I preferred to cut my stay short. I clearly do not recommend this establishment.

Very disappointed with the welcome which how to say is non-existent. We had booked this hotel especially for the spa, but in fact the hotel website offers misleading advertising. Photo attached. No desire to satisfy customers. Or at least try to understand. No empathy or patience. The hostess made no effort to try to understand us. On the contrary, we had the impression of disturbing more than anything else. No access to the spa except if we pay 50 € , off site an hour of access to the spa we were offered, if we made our hotel reservation on their site. She announces that the boss will be there at 8pm, we represent ourselves at the reception where a new hostess is present , absent boss she announces her arrival between 9pm or 10pm we wait, asking to call us on arrival. No call, so we went back down a third time, no one at the reception this time, we never got to see this famous boss. Same for the parking lot. Service paying 20 € for this access, while on the site parking was offered free on reservation on the site. So double advertising lies. We will never come back to this hotel for sure. Besides, the microwave bell was dirty. Ineligible for the price you pay. Conclusions We never had access to the spa , nor to the parking , with 0 for the reception. To escape.

Excellent services and very friendly staff. Room on the harbour very quiet and stunning views. The cafeteria offers everything you need and you should not miss breakfast on the terrace! We extended the stay because the place is very nice.