Ortuella

Hotel located in an industrial park. Difficult access to the town on foot. Lonely and dark place. In the morning, at 6:45, the workers from the adjacent companies wake you up with their daily work tasks, including truck horns. It is built right next to a gas station. A large hotel with no staff in charge during the night. To finish, a somewhat arrogant receptionist with no people skills to manage a public place. I booked through Booking and wrote a review, to which this lady replied as she usually does, with little class and arrogance. A 3 out of 5 suits it well

Spacious rooms. Friendly and accommodating reception. The establishment is clean. Free secure parking. Easy to reach the train station to go to Bilbao in a few minutes. On-site dining is available except on Sundays, which means no breakfast service. It is possible to purchase coffee capsules at the reception (coffee maker on each floor).

We came to eat at your restaurant. We chose a 32 euro weekend menu. The first impression was not very good because the waiter at the cafeteria was not very kind to say, but then everything changed. The place is very nice, space between diners, the blonde waitress who attended us was super nice, and the menu was very good: individual salad (correct, lettuce from envelope but well), tasting of croquettes (two huge croquettes of VERY rich boletus and ham) and meat or fish. I chose fish (bass) very well presented and quite tasty. The wine (ageing) good. Dessert, perhaps most normally, was a chocolate coulant not very successful. But overall very well, we enjoyed the food and the place. The hotel is located in a polygon, has several spaces in the vicinity of the hotel to park and then you can make use of all those that are free in the area. Recommended for group meals and weekend menus, which are not easy to find!