Ercilla Hotel

When we arrived at this hotel we were told that they had no booking for us. We later figured out what had happened. We had booked on-line for the night we arrived and also for a week later. The booking system confirmed both our bookings (we had both confirmations) but, unknown to us, the system overwrote the first booking with the second booking. The hotel received only the second booking. Notwithstanding, the man on reception insisted that the hotel was not responsible and that we had made the error. He said that his information could not be wrong. After nearly an hour, he found us a room and we ended up paying more for a much inferior room. In our experience, many other hotels would have been more accommodating, more helpful and more respectful in these circumstances. Surely the booking system is primarily the responsibility of the hotel. We had written confirmation in our hands of the booking but he dismissed it. The room he put us into was very ordinary compared to the one we had a week later (and which we paid to have on the first night there). Some of the other staff were helpful during our stay but we could not get over our frustration of this first encounter. We have learnt not to make two reservations at the same Marriott hotel in the one booking session. After the first reservation, close the booking window and start again for the second one.

At the top of the hotels in Bilbao

A beautiful hotel in a great location of Bilbao. This hotel sits on a more modern street of shops and stores. Within a few blocks are great restaurants, and 10 minutes away is the Guggenheim Museum. A short cab ride to the historic district, which I would rate as a place to see but not stay. This hotel is probably the ideal location in my view. The hotel itself is a vintage property with the full service amenities you expect from Marriott. The breakfast buffet is worth the price.