We booked this property at short notice, having left Leon a day early and being unable to check into our next intended hotel a day early.
Checking in was a challenge as we had booked a suite and the one we were offered bore not even a passing resemblance to the one that we had booked which, we eventually found out, was in a separate neighbouring building. We persisted and won the battle only to find that the lift in the other building was out of order. Fortunately, the staff were prepared to help us with our luggage.
The location is superb, breakfast was good, everything was very clean, parking was a challenge, the people were variable (why be that way?) , but Roberto was very kind when helping us to retrieve a piece of lost property (which remains lost to this day!)