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Reviews from Guests

2.0/5

tripadvisor

93

Reviews

from real guests

noeliacJ4717RV

1

/

5

My experience at this hostel has been different from what is advertised on Booking. First of all, we booked double rooms and, upon arrival, we found that the assigned rooms did not match what we paid for. I believe this should have been communicated beforehand or, at least, a suitable solution should have been offered. Regarding cleanliness, the accommodation description states that there is daily cleaning service, which was not fulfilled at any time. The facilities lacked hygiene, with unpleasant odors both in the rooms and in the bedding. The towels emitted a bad smell and some had stains, which created a feeling of insufficient cleanliness and maintenance. Another very negative aspect was the air conditioning, which did not work at all; it was broken. Throughout the entire stay, we had to settle for a fan, which was somewhat insufficient considering the current temperatures. Additionally, the café listed among the features of the establishment on Booking was not open at any time during the entire weekend. Regarding the bathroom, only a sufficient amount of toilet paper for one day was provided, with no subsequent replenishment. Moreover, regulating the water in the shower was practically impossible: it came out excessively hot and there was no way to achieve an intermediate temperature. I also consider it important to point out that the photographs published on Booking do not reflect reality. The balcony of the room did not match the one shown in the images; it is not like that in reality. Finally, I find it concerning that the accommodation is advertised as accessible for people with reduced mobility when, at least in the facilities we used, the restrooms did not have the support bars indicated in the description. This can create false expectations and inconveniences for people who truly need such adaptations. In short, the experience did not match the characteristics advertised on the platform, finding numerous differences between the accommodation description and reality. I believe the published information should be reviewed to prevent future guests from encountering the same situation.

229estelac

1

/

5

Malisimo! From the first moment we arrived we had problems. First, they had broken the elevator, which when they reached or climbed towards silver 2, locked giving a strong blow which caused a fracture in my foot. The owner knew it was broken and had no sign, let alone report it, so one has the option of using the stairs. He just gave me ice and nothing else. He didn't take responsibility for anything, we were 2 girls and he gave us a marriage gray hair. The room, chaotic, was heard until the chatter of the next room, people making noise at all hours, we were about to call the police. It is a place, 0 recommended, the only good thing, is that it is close to the beach. But I don't recommend it. Honestly, it's an old place, smelly and very unkept. If they want safety and a good rest, they don't stay there, because it's a disaster everywhere. Stela!

soleb548

1

/

5

Hotel to avoid,dirty sheet,bed bug,shower poles break,dust,very dirty.proprietary absent so in case of need no one to help us,no wifi,no person from the service apart from the absent owner,I do not advise

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