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Reviews from Guests

4.0/5

tripadvisor

522

Reviews

from real guests

M5876DMjuancarloso

4

/

5

Go in premium format and book in advance on the app. I advise you to go to the water park on a Monday and the themed restaurants are not that great, since they do not meet expectations.

raquelbM453UC

4

/

5

Mostly the vacation was very good, the hotel facilities perhaps a little small since it is a hotel that does not have much land for a larger pool and such. But a step away you have the park with its beach bars and pools which is huge! And it is very, very good. The only thing I would say would be the cleaning of the rooms, which is a bit lacking. Otherwise, good treatment from the staff and the food was very good.

lynnetJ1101AT

4

/

5

This is a great hotel in a great area! Very clean and the majority of the staff are very pleasant, the one that stood out was Yassmin from the Checkpoint bar! We had a few issues, my daughters room had a constant leak from the air conditioning system and our wrist bands defaulted on numerous occasions which was frustrating when you got to your room to find it had failed then you’d have to go back to to reception for them to reprogram it (at times we could be stood there for over 15 minutes)! There are additional activities and restaurants you can use, my advice is to book these early! You have to pay for the safe! You pay a deposit for drinks cards which you exchange for drinks cups, you then get the cards back when you give your drinks cups back and you get the deposit back at the end of the holiday when you give in your drinks cards and receipts, the same applies for beach towels! Food was typical all inclusive buffet, breakfast was annoying where I had to “hunt” the cereal bowls, these were never in the same place or where constantly out of stock so I’d have to wait for the waiter to go and wash some! It’s mainly geared up for the Spanish, so the language barrier did make it hard work at times, there used to be a snack bar in the splash pool, this is the best snack bar I have used in a long time, highly recommend using it! Depending on your booking depends on what extras you are entitled too, we were on the ultra package and could use the additional restaurants, we only managed to use the Italian as the others were booked up, we could also use the other water parks, entry into Dinoland and Game zone! There is absolutely loads to do, our 10 days flew by! I would definitely recommend this hotel

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi