La Posada Del Molino

I made this reservation at 15:09 on 07/09/2024; it was confirmed by email and through booking.com messages. I advised the hotel through booking.com at 15:45 that I was walking to the hotel. However, when I arrived, I found the main door locked. I then found emails on my phone from the hotel asking me to register and make payment which I did with my CC through booking.com at 16:06. At 16:17 I received a message through booking.com that the hotel sent the “Signatures” i.e. my check in details to booking.com and this was confirmed in an email at 16:33: "The accommodation provider takes full responsibility for the content of this message, sent via Booking.com Hemos confirmado tu reserva en nuestro hotel. A continuación te mostramos los detalles de la reserva" However, the hotel never sent the entry code for the door. They did not reply to 6 further messages and 2 emails I sent via booking.com. I also tried to call them 6 times but they did not answer on Whatsapp or directly. Eventually, at the 4th attempt and after holding for 18 mins (call commenced at 18:02) on 07 September 2024 I spoke to "Jahjeel at booking.com. She was unable to contact the property but sent an email to the hotel at 18:29. Jaheel told me that I would receive a full refund for this reservation and that if I had to book elsewhere booking.com would pay in full in view of the inconvenience caused. She told me that I would receive an email to forward the receipt for the new reservation. At 19:04 (2 hours after arriving at the hotel, registering and paying for the 1-night stay) I was advised by email that "Unfortunately, La Posada del Molino informed us that they can no longer accommodate you due to (no reason given)". Contrary to the advice from Jahjeel this email said "We will cover any price difference up to € 19.13." I paid €71.10 for alternative accommodation at Hotel Abadi. As of today’s date, I have not received any refund for either of the reservations or any other communication from booking.com.

We were very comfortable in this simple and charming hotel. It is a remodeled old house that preserves the typical character of Córdoba homes. Well located, close enough to tourist attractions and outside the most central and noisy radius. Good night's rest. It takes between 10 to 15 minutes walking through beautiful streets to reach the different tourist destinations. Restaurants, squares and shops nearby. You can use a common kitchen and sit and relax in a beautiful interior patio. Our room was spacious with a nice view, impeccable cleanliness and very comfortable. Maybe it would be good to renew the sheets. The key access system was very easy and we are elderly people. The instructions and prior information were perfect. In a timely manner. Mila, who welcomed us, is an exceptional person. She was always attentive and concerned about us via WhatsApp and in person when the opportunity arose. He guided our tour with background and good information. I even store our bags for a couple of hours after we check out. We would definitely return to this beautiful place with a taste of Córdoba.

Good location, we travel to Córdoba very often and we chose it because of the location. No one at reception at any time, so the attention if there is an incident leaves much to be desired. Difficult cleaning. After showering in the morning I left the dirty towels on the shower floor for them to change, and not only did they not change them, but the same towels were placed on the towel racks!!!!! The bedspread is dirty, and the television doesn't work. Not to mention a forgotten boy wandering around in the elevator.