Hotel Castillo

Today my dignity has been undermined by preventing us from passing to the hotel where a group of Imserso we are staying for five days, the reason? the protection and privilege granted to another group, but this time of football players, neither these nor we have been responsible for such action, although of that offensive and denigrating treatment if he is the one who has given those instructions, be it receptionist, manager or owner of the hotel, neither my group is inferior nor the football team is superior, what I am sure is that the treatment that has given us the hotel, has not been professional and has not lived up to the treatment that deserves any client

We have been a group of more than 30 people in this hotel, with the unfortunate fact that we have met the Betis players staying in it. We have been prevented from entering by regular access, without having informed the IMSERSO Enterprise that it manages the travel of older people. We have crossed the entrance through the cafeteria, ridding a conato of opposition from a safe, whipped up by the unpresentable receptionist. It is an unfortunate act of vexatious treatment of people who in other cultures are treated as venerable and the management of the hotel as if we wanted to sneak in. We just wanted to go to our rooms to rest. Very unpleasant.

Today Betis players were housed and a group of 33 travelers guided by the Inserso had to break through the cafeteria as q x the entrance door a nasty receptionist prevented us from passing until 7 p.m., without warning. I will make all possible publicity of the nefarious performance of the hotel management and hope that when their parents travel they will be allowed to enter any hotel even if the biggest stars of world football are also housed.