Hotel Presidente

Love this hotel. Very clean, helpful staff. Excellent breakfast spread located on the 9th floor...with sweeping view of parts of Cuenca. Close to central parquet, Cafes, mercado. Walking distance to Tomebamba and the bus station. Plenty of taxis in the areas. Definitely THUMBS UP!!!

In this downtown hotel in Cuenca we stay 3 nights. In another visit to Cuenca I will book in a better hotel. It was clean but except for the hotel manager all other personnel do not have a client oriente attitude, seems are not in a happy mood for any thing. Overall it was a bad experience.

Deceiving. Nice modern lobby, but that’s where it stops. Don’t be deceived. In spite of its “prestigious” status, this is a very old and gross hotel. The actual rooms are disgusting. Had to move to a different room & floor the first day due to water & plumbing issues. Our second room was worse than the first one. Same water & plumbing issues. Some times you have water, sometimes you don’t. Sometimes you get hot water, sometimes you don’t. Water comes out gritty dirty out of shower head. Looks like coffee grinds mixed with water. Disgusting! Bedding and pillows are old & smelly. Same for the paper thin bath towels. Old cracked tiles. Absolutely nothing good to offer, not even a hair dryer. Cheap toiletries. Couldn’t eat their awful “free breakfast” either. The worst! Couldn’t stand it anymore after the third day, so we ended up moving to Valgus Hotel to finish our 5 day stay in Cuenca. What a difference! We loved it there! Should have moved there the first day. Hotel El Presidente charged us upfront for all the days we had reserved: even the days we were forced to move to Valgus. Horrible experience!! Never again!