review-bg-image

Reviews from Guests

4.0/5

tripadvisor

3,237

Reviews

from real guests

L1113UUlaurab

3

/

5

Visited with husband & son. The hotel is clean and a lovely place to stay but I dont think it was for us. Just not much happening not even a bit of music playing around the pool. The music at the bar was on repeat from a distance. Room: spacious more than ⁹enough room for everything & everyone. Had the essentials for cooking. Swimming pools: very spacious deep end and shallow end plus a baby pool away from all the hassle which I think is heated. The pools have salt in them so beware of burning also chilly to get into but that's the islands breeze for you. Plenty of loungers around for everyone, dont put yoir towels down early a lady comes and removes them as its not allowed. Food: Glad we were self catering. The selection of food at lunch time was woeful and repetitive. We could find something to pick at but our son didnt like anything not much variety everyday its the same. There is a pool bar with better options. Entertainment: Nothing at all during the day, a lady came round stuck on the music started dancing and expected everyone to join in for aquadance for 15 minutes. That was it! Seen kids being entertained twice for another 15 minutes. Unless I missed something! Evening entertainment - a singer comes on at 8.30pm finished at 10pm and that's the night over not much excitement for an evening staying on the grounds of the hotel. Thr music they all play is dated old songs as well. If that's what you like then this place is for you. Location: there is a minimarket on the complex and minigolf. About 10/15 minutes walk takes you to the strip but its a good 25 minutes walk to the music square which you can just taxi back for 6euro. The island is a very chilled place with lots of live music and plenty of restaurants about. If you go right from hotel it takes you to el campanario lots more places to eat as well. There is plenty to keep you occupied of you want to get out on trips or hire a car to get about.

Inspire56070429989

1

/

5

AVOID!!! Stayed at this hotel 4-10 July with my two kids. Booked a room with a balcony in December 25 and on arrival was given a terrace room, no balcony. When I asked for a room change following morning was fobbed off by receptionist advising its not possible as everywhere was full. Even though there were other rooms clearly empty and we booked 6mths in advance. Arrived on 4th at 11pm so diner was shut and were given a 'picnic box' which could better be described as somthing you would get handed at a homeless shelter. Sandwiches were disgusting, bread was stale and an orange what was practically going out of date, cartoon of juice what was warm and disgusting. We ate none of it and went hungry until the following day The room...absolutely unbearable hot as NO air conditioning, and furniture from the 1970s. Very outdated. We wanted to leave the sliding doors open to provide some air but aftet reading more reviews of rooms being targeted of a night and peoples stuff being stolen (June 26) we had to leave them locked all night and struggled with the heat. No windows to allow any air I'm and no air conditioning meant the nights were unbearable. I booked the room for 3 guests and there were only 2 proper beds which I gave to my kids. The 3rd bed was a joke. Like something you see on TV in a prison cell. Extremely uncomfortable I didn't get any decent sleep the whole stay SECURITY - we went the waterpark the 2nd day there and when we returned our apartment door was open! The cleaner had been in and for whatever reason had not closed the door when finished. Only by luck nothing was taken but after that incident no trust to leave anything at all of value in the room which meant I had to carry passports and large amounts of euros with me everywhere I went The food was average. Dinners were edible but the breakfast disgusting. Everything was always cold n had to be warmed up with a microwave (which wasn't even clean inside) The staff were rude and arrogant. Whenever you spoke to them or asked them for anything you got the feeling you were putting them out. Mangy cats around the hotel grounds that looked like they were resident, and if you wanted a sunbed you had to be there with your towel 7am to ensure you got one. Overall.a rubbish hotel, more a 1-2 star than the advertised 3 and I would HIGHLY recommend looking for something else Never again Rooms Old. Outdated. Fan didn't work. No Air Con. Door locks were weak and not secure Safety - Major security issues. People's rooms being robbed of a night and cleaners that leave apartment open when there finished cleaning ! Food and drinks - Average food and awful choice at breakfast. Cold sausages. Sour milk. Stale pastries Noteworthy details - Heat in rooms of a night. Unbearably hot bordering on unsafe

markgS2360YU

5

/

5

Beautiful complex with excellent facilities and first class staff. Apartment was spacious and clean. Evening entertainment was outstanding.

1 Available Room Types

APARTMENT STANDARD
APARTMENT STANDARD
APARTMENT STANDARD

APARTMENT STANDARD

room-size-icon

40 Square Meter