We booked a 3-bedroom villa for our family of 6, but on arrival we were given a property with only 2 bedrooms in the main house and a 3rd bedroom as a separate suite by the pool. This was completely unsuitable and unsafe for our children.
We raised the issue immediately with reception, who admitted there was no alternative villa available. We were forced to leave after 2 nights, even though we had paid for 7. The stress this caused our family, including 4 young children, was unacceptable.
We have written confirmation from the property that they agreed to refund the unused nights, yet weeks later we are still waiting for this to be resolved.
Families should be very cautious booking this property. What was advertised was not delivered, and the lack of accountability has been extremely disappointing.